Etsy
Etsy
Etsy एक वैश्विक ई-कॉमर्स मार्केटप्लेस है, जहाँ रचनात्मक उद्यमी दुनिया भर के खरीदारों को हस्तनिर्मित, विंटेज और क्राफ्ट वस्तुओं सहित अनोखे उत्पाद बेचते हैं। 2005 में स्थापित यह कंपनी ऐसे मार्केटप्लेस टूल और तकनीक विकसित करती है, जो विक्रेताओं और खरीदारों के समुदाय का समर्थन करते हैं और वाणिज्य को मानवीय बनाए रखने में मदद करते हैं। Etsy स्थिरता, विविधता, समानता और समावेशन पर ज़ोर देती है तथा मार्केटप्लेस, रिटेल और प्रौद्योगिकी से जुड़े कार्यों में अपनी टीमों का विस्तार करते हुए लचीले कार्य विकल्प प्रदान करती है।

Policy Enforcement Manager, Content Compliance

Lead Trust and Safety enforcement for Etsy’s global marketplace, with a focus on consistent policy operations and seller experience. Oversee appeals, compliance practices, and risk-informed improvements.

विवरण

  • Oversee policy enforcement operations, reporting, and updates to policies, taxonomies, and workflows.
  • Guide seller-facing enforcement communications so they are clear, educational, and consistent.
  • Promote fair enforcement decisions and help sellers understand policy expectations.
  • Find gaps in policy application and create guidance for ambiguous cases.
  • Develop decision-making frameworks for consistent enforcement by specialists.
  • Lead priority appeals, seller escalations, and customer concerns.
  • Coordinate with Legal, Communications, and Brand, and take on-call rotations for critical events.
  • Share operational feedback with Policy, Product, and Engineering to shape roadmaps, policy updates, and tools.
  • Track emerging abuse patterns through data analysis, post-mortems, and in-depth reviews.
  • Turn analytical findings into practical recommendations.
  • Mentor Enforcement Specialists on ambiguous cases, complex decisions, and career development.
  • Lead strategic Operations priorities focused on seller experience, communications, and enforcement consistency, with involvement in quality assurance, training, and process improvement.

आवश्यकताएँ

  • Bring at least five years of experience in Trust and Safety, policy enforcement, compliance, or risk at a technology or marketplace company.
  • Have experience leading seller- or user-facing programs and explaining complex decisions clearly.
  • Show a track record of building scalable enforcement frameworks and improving operational consistency and quality.
  • Manage cross-functional projects and partner effectively with Policy, Legal, Product, and Communications.
  • Exercise sound judgment in ambiguous, fast-moving situations involving consequential decisions.
  • Communicate, influence, and build relationships across global and distributed teams.
  • Use SQL or another data-querying tool proficiently.
  • Have experience with Trust and Safety tools and platforms.
  • Understand marketplace or platform compliance and relevant legal or regulatory obligations.

लाभ

  • Equity package.
  • Annual performance bonus.
  • Benefits package supporting employees and their families.
  • Visa sponsorship may be available for some roles and skill sets.
  • Hybrid, partially remote work arrangement.
  • Occasional visits to the Brooklyn office for remote candidates who live beyond commuting distance.

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