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Beth Israel Lahey Health
Beth Israel Lahey Health
Asigurare de sănătateAsistență medicală

Beth Israel Lahey Health este un sistem de servicii medicale care deservește comunități din Massachusetts și New Hampshire prin spitale, centre de îngrijire specializată și o rețea extinsă de servicii clinice. Portofoliul său de servicii include urgențe, îngrijire primară și urgentă, ortopedie, sănătate mintală, servicii de farmacie și îngrijire la domiciliu, sprijinind pacienții în diferite etape și pentru nevoi diverse.

Cu 39.000 de membri ai echipei, Beth Israel Lahey Health îmbină îngrijirea pacienților cu cercetarea medicală și educația. Activitățile sale din domeniul serviciilor medicale și al asigurărilor de sănătate reflectă preocuparea pentru îmbunătățirea sănătății comunităților, oferind în același timp îngrijire coordonată și personalizată.

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Locurile de muncă ale companiei

Onsite Service Desk Analyst at Beth Israel Lahey Health

Provide Tier 1 IT support across Beth Israel Lahey Health entities and affiliates. Troubleshoot desktops, applications, networks, and service incidents for healthcare colleagues.

USStatele Unite ale AmericiiMAMassachusetts
21 $ – 36 $ / oră
La sediuNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăAnalist
AndroidCitrixDNSiOSITSMOracleServiceNow

Descriere

  • Provide Tier 1 support across Beth Israel Lahey Health entities and affiliates
  • Record, triage, resolve, and monitor service requests and incidents in the IT Service Management Suite
  • Handle calls, emails, work orders, and alerts within established procedures and response times
  • Meet service-level agreements and customer needs while supporting satisfaction goals
  • Coordinate support issues and escalate matters requiring advanced assistance to the Service Desk Supervisor
  • Diagnose and resolve desktop and peripheral problems involving interoperability, operating system security, access, passwords, authentication, profiles, group policies, and local configurations
  • Assist with network operations, including IP and DNS support
  • Maintain reliable operation of PCs, printers, peripherals, and mobile devices
  • Support approved operating systems and software applications
  • Resolve performance, access, and interoperability problems in clinical and core applications
  • Use remote tools to assess and diagnose issues, then complete repairs and installations
  • Recognize potential IT security vulnerabilities and threats that could affect business operations
  • Help maintain Service Desk knowledge bases, procedures, and standardized workflows
  • Lead, initiate, and support the Critical Incident Management process
  • Take part in training, cross-training, vendor seminars, and, when needed, training other IT colleagues

Cerințe

  • High school diploma or GED is required
  • Requires 1–3 years of related experience, including at least 2 years supporting Service Desk or IT functions for a large enterprise of end users in an MS Windows and MS Office environment
  • Advanced knowledge of operating systems such as Windows 10 and Mac OS
  • Familiarity with mobile platforms, including iOS and Android
  • Understanding of networking fundamentals, including IP and DNS
  • Strong experience with Citrix applications
  • Strong experience with Microsoft infrastructure, including Windows, Active Directory, and Exchange
  • Strong experience with Microsoft Office 365
  • Experience using ITSM platforms such as ServiceNow or Remedy
  • Ability to create complex documents, conduct analysis, and maintain databases
  • Ability to learn quickly and retain knowledge across a broad range of systems
  • Advanced computer skills for technical support within assigned functional areas and related systems
  • Knowledge of Dell, Apple, HP, and Ricoh hardware is desirable
  • Knowledge of Oracle PeopleSoft and Workday is desirable
  • Knowledge of Electronic Health Record applications is desirable
  • Influenza vaccination is required as a condition of employment

Beneficii

  • Influenza vaccination is required as a condition of employment
  • Potential shift differentials
  • Potential call pay
  • Potential premium pay
  • Potential overtime pay

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