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Beth Israel Lahey Health
Beth Israel Lahey Health
Sog‘liqni saqlashTibbiy sug‘urta

Beth Israel Lahey Health shifoxonalar, ixtisoslashtirilgan tibbiy yordam markazlari va keng klinik xizmatlar tarmog‘i orqali Massachusets va Nyu-Gempshir jamoalariga xizmat ko‘rsatuvchi sog‘liqni saqlash tizimidir. Uning xizmatlar portfeliga shoshilinch yordam, birlamchi tibbiy yordam, tezkor tibbiy yordam, ortopediya, xulq-atvor salomatligi, dorixona va uyda parvarish xizmatlari kiradi. Bu xizmatlar hayotining turli bosqichlaridagi va ehtiyojlari har xil bo‘lgan bemorlarni qo‘llab-quvvatlaydi.

39 000 nafar jamoa a’zosi bilan Beth Israel Lahey Health bemorlarga yordam ko‘rsatishni tibbiy tadqiqotlar va ta’lim bilan birlashtiradi. Uning sog‘liqni saqlash va tibbiy sug‘urta faoliyati muvofiqlashtirilgan, shaxsiylashtirilgan yordam ko‘rsatish bilan birga, jamoat salomatligini yaxshilashga qaratilgan.

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Kompaniyadagi ish o‘rinlari

Onsite Service Desk Analyst at Beth Israel Lahey Health

Provide Tier 1 IT support across Beth Israel Lahey Health entities and affiliates. Troubleshoot desktops, applications, networks, and service incidents for healthcare colleagues.

USAmerika Qo‘shma ShtatlariMAMassachusets
21 $ – 36 $ / soat
OfisdaTo‘liq stavkaJuniorO‘rta darajaDiplom talab qilinmaydiTalab Qilinadigan Til: inglizchaTahlilchi
AndroidCitrixDNSiOSITSMOracleServiceNow

Tavsif

  • Provide Tier 1 support across Beth Israel Lahey Health entities and affiliates
  • Record, triage, resolve, and monitor service requests and incidents in the IT Service Management Suite
  • Handle calls, emails, work orders, and alerts within established procedures and response times
  • Meet service-level agreements and customer needs while supporting satisfaction goals
  • Coordinate support issues and escalate matters requiring advanced assistance to the Service Desk Supervisor
  • Diagnose and resolve desktop and peripheral problems involving interoperability, operating system security, access, passwords, authentication, profiles, group policies, and local configurations
  • Assist with network operations, including IP and DNS support
  • Maintain reliable operation of PCs, printers, peripherals, and mobile devices
  • Support approved operating systems and software applications
  • Resolve performance, access, and interoperability problems in clinical and core applications
  • Use remote tools to assess and diagnose issues, then complete repairs and installations
  • Recognize potential IT security vulnerabilities and threats that could affect business operations
  • Help maintain Service Desk knowledge bases, procedures, and standardized workflows
  • Lead, initiate, and support the Critical Incident Management process
  • Take part in training, cross-training, vendor seminars, and, when needed, training other IT colleagues

Talablar

  • High school diploma or GED is required
  • Requires 1–3 years of related experience, including at least 2 years supporting Service Desk or IT functions for a large enterprise of end users in an MS Windows and MS Office environment
  • Advanced knowledge of operating systems such as Windows 10 and Mac OS
  • Familiarity with mobile platforms, including iOS and Android
  • Understanding of networking fundamentals, including IP and DNS
  • Strong experience with Citrix applications
  • Strong experience with Microsoft infrastructure, including Windows, Active Directory, and Exchange
  • Strong experience with Microsoft Office 365
  • Experience using ITSM platforms such as ServiceNow or Remedy
  • Ability to create complex documents, conduct analysis, and maintain databases
  • Ability to learn quickly and retain knowledge across a broad range of systems
  • Advanced computer skills for technical support within assigned functional areas and related systems
  • Knowledge of Dell, Apple, HP, and Ricoh hardware is desirable
  • Knowledge of Oracle PeopleSoft and Workday is desirable
  • Knowledge of Electronic Health Record applications is desirable
  • Influenza vaccination is required as a condition of employment

Imtiyozlar

  • Influenza vaccination is required as a condition of employment
  • Potential shift differentials
  • Potential call pay
  • Potential premium pay
  • Potential overtime pay

O‘xshash ish o‘rinlari

TD

Financial Crime Risk Investigator I

TD
H1B vizasi homiysiBank ishiMoliyaSug‘urta
USAmerika Qo‘shma ShtatlariFLFloridaMEMenNJNyu-JersiNYNyu-YorkNCShimoliy KarolinaSCJanubiy Karolina
53 560 $ – 86 320 $ / yil
MasofaviyTo‘liq stavkaJuniorO‘rta darajaTalab Qilinadigan Til: inglizchaMoliyaviy jinoyat

Investigate financial crime, fraud, money laundering, and sanctions cases for TD Bank, using risk assessments and digital evidence analysis. Support investigations from initial case review through documentation, recommendations, and preparation for interviews and reviews.

Ochish