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PAR Technology
PAR Technology
1.001 – 5.000 Angajați
Alimente și băuturiConsultanțăLogistică
PAR Technology dezvoltă tehnologii pentru restaurante, companii din sectorul ospitalității și alte medii de servicii cu volum ridicat de activitate. Platforma sa reunește sisteme de puncte de vânzare, comenzi digitale, plăți și instrumente de fidelizare a clienților, ajutând operatorii să coordoneze fluxurile de lucru din zona destinată clienților și din cea operațională. PAR Technology deservește organizații din domeniul restaurantelor cu servire rapidă și al restaurantelor fast-casual, precum și cinematografe, cazinouri, parcuri tematice, hoteluri și magazine de proximitate, oferind produse cloud concepute pentru operațiuni mai fluide și o experiență mai consecventă pentru oaspeți.
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Locurile de muncă ale companiei

Junior Customer Success Manager - United States Remote

Support Bridg client relationships for PAR Technology’s restaurant data platform. Monitor usage, prepare reporting, and help resolve customer issues in a remote role.

USStatele Unite ale AmericiiCOColoradoFLFloridaILIllinoisMNMinnesotaNYNew YorkNCCarolina de NordPAPennsylvaniaTXTexas
70.000 $ – 80.000 $ / an
RemoteNormă întreagăJuniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Manage assigned client accounts and respond to routine questions with support from a senior CSM.
  • Support Bridg onboarding, status updates, and recurring client engagement activities.
  • Track client usage and identify potential risks or opportunities for the Customer Success team.
  • Prepare reports, performance summaries, and materials for client meetings and business reviews.
  • Develop product expertise, handle initial client questions, and escalate complex issues when needed.
  • Work with Product, Delivery, and Technical Operations to resolve client issues promptly.
  • Report to the Sr. Manager, Customer Success.

Cerințe

  • 1–2 years of professional experience in a customer-facing role such as agency, PR, client-side, consulting, or technology, or a strong related internship background.
  • Familiarity with digital marketing concepts and terms such as 1PD/3PD, martech, adtech, and Customer Data Platforms is helpful, along with the motivation to deepen that knowledge.
  • Strong organization and attention to detail, with the ability to manage multiple client requests and tasks simultaneously.
  • Clear, professional written and verbal communication skills and a proactive, can-do approach.
  • Ability to interpret reports or dashboards and explain their meaning in plain English.
  • Proficiency with Microsoft Office and/or Google Workspace, including slide creation and spreadsheets.
  • Experience with project management or ticketing tools such as Smartsheet or JIRA is helpful but not required.
  • Bachelor’s degree or equivalent practical experience.
  • Legal authorization to work in the U.S. or Canada.

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