PAR Technology
PAR Technology
PAR Technology restoranlar, mehmondo‘stlik sohasi korxonalari va xizmat ko‘rsatish hajmi yuqori bo‘lgan boshqa muhitlar uchun texnologiyalar ishlab chiqadi. Uning platformasi savdo nuqtalaridagi tizimlar, raqamli buyurtma berish, to‘lovlar va mijozlar sodiqligi vositalarini birlashtirib, operatorlarga zal va oshxona ish jarayonlarini muvofiqlashtirishga yordam beradi. PAR Technology tezkor xizmat ko‘rsatadigan va fast-casual restoranlar, kinoteatrlar, kazinolar, tematik bog‘lar, mehmonxonalar hamda qulaylik do‘konlaridagi tashkilotlarga xizmat ko‘rsatadi. Bulutga asoslangan mahsulotlar operatsiyalarni yanada ravon tashkil etish va mehmonlar tajribasini izchil ta’minlash uchun ishlab chiqilgan.

Junior Customer Success Manager - United States Remote

Support Bridg client relationships for PAR Technology’s restaurant data platform. Monitor usage, prepare reporting, and help resolve customer issues in a remote role.

Tavsif

  • Manage assigned client accounts and respond to routine questions with support from a senior CSM.
  • Support Bridg onboarding, status updates, and recurring client engagement activities.
  • Track client usage and identify potential risks or opportunities for the Customer Success team.
  • Prepare reports, performance summaries, and materials for client meetings and business reviews.
  • Develop product expertise, handle initial client questions, and escalate complex issues when needed.
  • Work with Product, Delivery, and Technical Operations to resolve client issues promptly.
  • Report to the Sr. Manager, Customer Success.

Talablar

  • 1–2 years of professional experience in a customer-facing role such as agency, PR, client-side, consulting, or technology, or a strong related internship background.
  • Familiarity with digital marketing concepts and terms such as 1PD/3PD, martech, adtech, and Customer Data Platforms is helpful, along with the motivation to deepen that knowledge.
  • Strong organization and attention to detail, with the ability to manage multiple client requests and tasks simultaneously.
  • Clear, professional written and verbal communication skills and a proactive, can-do approach.
  • Ability to interpret reports or dashboards and explain their meaning in plain English.
  • Proficiency with Microsoft Office and/or Google Workspace, including slide creation and spreadsheets.
  • Experience with project management or ticketing tools such as Smartsheet or JIRA is helpful but not required.
  • Bachelor’s degree or equivalent practical experience.
  • Legal authorization to work in the U.S. or Canada.

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Ochish