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PAR Technology
PAR Technology
1,001 – 5,000 Employees
ConsultingFood & BeverageLogistics
PAR Technology develops technology for restaurants, hospitality businesses, and other high-volume service environments. Its platform brings together point-of-sale systems, digital ordering, payments, and customer loyalty tools to help operators coordinate front-of-house and back-of-house workflows. PAR Technology serves organizations across quick-service and fast-casual dining, cinemas, casinos, theme parks, hotels, and convenience stores, with cloud-based products designed to support smoother operations and a more consistent guest experience.
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Junior Customer Success Manager - United States Remote

Support Bridg client relationships for PAR Technology’s restaurant data platform. Monitor usage, prepare reporting, and help resolve customer issues in a remote role.

USUnited StatesCOColoradoFLFloridaILIllinoisMNMinnesotaNYNew YorkNCNorth CarolinaPAPennsylvaniaTXTexas
$70,000 – $80,000 / year
RemoteFull-timeJuniorEnglish RequiredCustomer SuccessCustomer Success Manager

Description

  • Manage assigned client accounts and respond to routine questions with support from a senior CSM.
  • Support Bridg onboarding, status updates, and recurring client engagement activities.
  • Track client usage and identify potential risks or opportunities for the Customer Success team.
  • Prepare reports, performance summaries, and materials for client meetings and business reviews.
  • Develop product expertise, handle initial client questions, and escalate complex issues when needed.
  • Work with Product, Delivery, and Technical Operations to resolve client issues promptly.
  • Report to the Sr. Manager, Customer Success.

Requirements

  • 1–2 years of professional experience in a customer-facing role such as agency, PR, client-side, consulting, or technology, or a strong related internship background.
  • Familiarity with digital marketing concepts and terms such as 1PD/3PD, martech, adtech, and Customer Data Platforms is helpful, along with the motivation to deepen that knowledge.
  • Strong organization and attention to detail, with the ability to manage multiple client requests and tasks simultaneously.
  • Clear, professional written and verbal communication skills and a proactive, can-do approach.
  • Ability to interpret reports or dashboards and explain their meaning in plain English.
  • Proficiency with Microsoft Office and/or Google Workspace, including slide creation and spreadsheets.
  • Experience with project management or ticketing tools such as Smartsheet or JIRA is helpful but not required.
  • Bachelor’s degree or equivalent practical experience.
  • Legal authorization to work in the U.S. or Canada.

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