Arrow Global Group este un administrator de investiții paneuropean care activează în domeniul creditului privat și al sectorului imobiliar. Înființată în 2005, compania utilizează platforme locale pentru identificarea, evaluarea și administrarea investițiilor, având o expertiză deosebită în gestionarea datoriilor în dificultate și a situațiilor speciale. Activitatea sa combină administrarea investițiilor cu gestionarea responsabilă a activelor și se concentrează pe abordarea unor provocări financiare și locative complexe. Compania desfășoară activități în domeniile finanțelor, tehnologiei financiare și imobiliarelor, oferind un context relevant pentru profesioniștii interesați de oportunități în investiții, credit, proprietăți și administrarea activelor.
IT Support Analyst - London Hybrid
Provide first- and second-line IT support for Arrow Global Group’s London office and wider business. Manage devices, service tickets, joiner-mover-leaver processes, and ongoing IT service improvements.
Descriere
- Deliver first- and second-line IT support to colleagues, including executive users
- Operate the London Tech Bar and provide in-person troubleshooting
- Assess, investigate, and resolve incidents and service requests with appropriate prioritisation
- Own tickets through resolution and keep users updated throughout the process
- Coordinate with managed service providers, third-line support, and Information Security teams as needed
- Support joiner, mover, and leaver processes, including account setup, access permissions, and equipment provision
- Install, configure, and maintain laptops, mobile devices, and other IT equipment
- Administer devices and user identities through Microsoft Entra and Apple Business Manager
- Support Windows and Mac devices, Microsoft 365, iOS and Apple products, printers, and other peripherals
- Keep IT asset and inventory information accurate, including records in the Asset Management Database
- Use Jira Service Management and other ITSM platforms to record, monitor, and resolve requests
Cerințe
- Substantial experience in an IT service desk or support role, ideally in a primarily office-based environment
- Proven first- and second-line troubleshooting and problem-solving ability
- Working knowledge of Windows, macOS, Microsoft 365, and Microsoft Office
- Experience supporting Apple hardware, including iPhones, iPads, and MacBooks
- Experience supporting mobile phones, tablets, printers, and other peripherals
- Hands-on experience installing and configuring hardware and software
- Familiarity with mobile device management solutions
- Experience with service desk or ITSM platforms, preferably Jira Service Management
- Strong communication skills and a consistently customer-focused approach
- Proactive mindset with the ability to learn and take ownership
- ITIL Foundation certification is desirable
- Experience administering Jira Service Management, particularly for joiner, mover, and leaver processes, is desirable