Arrow Global Group एक पैन-यूरोपीय निवेश प्रबंधक है, जो निजी ऋण और रियल एस्टेट के क्षेत्रों में काम करता है। 2005 में स्थापित यह कंपनी निवेश के स्रोत तलाशने, उनका मूल्यांकन करने और उनका प्रबंधन करने के लिए स्थानीय प्लेटफ़ॉर्म का उपयोग करती है। संकटग्रस्त ऋण और विशेष परिस्थितियों में इसे विशेष विशेषज्ञता हासिल है। इसका कार्य निवेश प्रबंधन को जिम्मेदार परिसंपत्ति प्रबंधन के साथ जोड़ता है और जटिल वित्तीय तथा आवास-संबंधी चुनौतियों के समाधान पर ध्यान केंद्रित करता है। कंपनी का व्यवसाय वित्त, फिनटेक और रियल एस्टेट तक फैला हुआ है, जिससे निवेश, ऋण, संपत्ति और परिसंपत्ति प्रबंधन के अवसरों में रुचि रखने वाले पेशेवरों के लिए यह प्रासंगिक क्षेत्र बनता है।
IT Support Analyst - London Hybrid
Provide first- and second-line IT support for Arrow Global Group’s London office and wider business. Manage devices, service tickets, joiner-mover-leaver processes, and ongoing IT service improvements.
विवरण
- Deliver first- and second-line IT support to colleagues, including executive users
- Operate the London Tech Bar and provide in-person troubleshooting
- Assess, investigate, and resolve incidents and service requests with appropriate prioritisation
- Own tickets through resolution and keep users updated throughout the process
- Coordinate with managed service providers, third-line support, and Information Security teams as needed
- Support joiner, mover, and leaver processes, including account setup, access permissions, and equipment provision
- Install, configure, and maintain laptops, mobile devices, and other IT equipment
- Administer devices and user identities through Microsoft Entra and Apple Business Manager
- Support Windows and Mac devices, Microsoft 365, iOS and Apple products, printers, and other peripherals
- Keep IT asset and inventory information accurate, including records in the Asset Management Database
- Use Jira Service Management and other ITSM platforms to record, monitor, and resolve requests
आवश्यकताएँ
- Substantial experience in an IT service desk or support role, ideally in a primarily office-based environment
- Proven first- and second-line troubleshooting and problem-solving ability
- Working knowledge of Windows, macOS, Microsoft 365, and Microsoft Office
- Experience supporting Apple hardware, including iPhones, iPads, and MacBooks
- Experience supporting mobile phones, tablets, printers, and other peripherals
- Hands-on experience installing and configuring hardware and software
- Familiarity with mobile device management solutions
- Experience with service desk or ITSM platforms, preferably Jira Service Management
- Strong communication skills and a consistently customer-focused approach
- Proactive mindset with the ability to learn and take ownership
- ITIL Foundation certification is desirable
- Experience administering Jira Service Management, particularly for joiner, mover, and leaver processes, is desirable