Arrow Global Group ir Eiropas mēroga ieguldījumu pārvaldītājs, kas darbojas privātā kredīta un nekustamā īpašuma jomā. Uzņēmums dibināts 2005. gadā un ieguldījumu piesaistei, izvērtēšanai un pārvaldībai izmanto vietējās platformas, īpaši specializējoties problemātiskos parādos un īpašās situācijās. Tā darbībā apvienota ieguldījumu pārvaldība ar atbildīgu aktīvu pārvaldību un koncentrēšanos uz sarežģītu finanšu un ar mājokļiem saistītu problēmu risināšanu. Uzņēmuma darbība aptver finanšu, finanšu tehnoloģiju un nekustamā īpašuma jomas, radot piemērotu vidi speciālistiem, kurus interesē ieguldījumi, kredīti, nekustamais īpašums un aktīvu pārvaldība.
IT Support Analyst - London Hybrid
Provide first- and second-line IT support for Arrow Global Group’s London office and wider business. Manage devices, service tickets, joiner-mover-leaver processes, and ongoing IT service improvements.
Apraksts
- Deliver first- and second-line IT support to colleagues, including executive users
- Operate the London Tech Bar and provide in-person troubleshooting
- Assess, investigate, and resolve incidents and service requests with appropriate prioritisation
- Own tickets through resolution and keep users updated throughout the process
- Coordinate with managed service providers, third-line support, and Information Security teams as needed
- Support joiner, mover, and leaver processes, including account setup, access permissions, and equipment provision
- Install, configure, and maintain laptops, mobile devices, and other IT equipment
- Administer devices and user identities through Microsoft Entra and Apple Business Manager
- Support Windows and Mac devices, Microsoft 365, iOS and Apple products, printers, and other peripherals
- Keep IT asset and inventory information accurate, including records in the Asset Management Database
- Use Jira Service Management and other ITSM platforms to record, monitor, and resolve requests
Prasības
- Substantial experience in an IT service desk or support role, ideally in a primarily office-based environment
- Proven first- and second-line troubleshooting and problem-solving ability
- Working knowledge of Windows, macOS, Microsoft 365, and Microsoft Office
- Experience supporting Apple hardware, including iPhones, iPads, and MacBooks
- Experience supporting mobile phones, tablets, printers, and other peripherals
- Hands-on experience installing and configuring hardware and software
- Familiarity with mobile device management solutions
- Experience with service desk or ITSM platforms, preferably Jira Service Management
- Strong communication skills and a consistently customer-focused approach
- Proactive mindset with the ability to learn and take ownership
- ITIL Foundation certification is desirable
- Experience administering Jira Service Management, particularly for joiner, mover, and leaver processes, is desirable