Arrow Global Group is a Pan-European investment manager operating across private credit and real estate. Founded in 2005, the company uses local platforms to source, underwrite, and manage investments, with particular expertise in distressed debt and special situations. Its work combines investment management with responsible asset management and a focus on addressing complex financial and housing-related challenges. The company’s business spans finance, fintech, and real estate, offering a relevant context for professionals exploring opportunities in investment, credit, property, and asset management.
IT Support Analyst - London Hybrid
Provide first- and second-line IT support for Arrow Global Group’s London office and wider business. Manage devices, service tickets, joiner-mover-leaver processes, and ongoing IT service improvements.
Description
- Deliver first- and second-line IT support to colleagues, including executive users
- Operate the London Tech Bar and provide in-person troubleshooting
- Assess, investigate, and resolve incidents and service requests with appropriate prioritisation
- Own tickets through resolution and keep users updated throughout the process
- Coordinate with managed service providers, third-line support, and Information Security teams as needed
- Support joiner, mover, and leaver processes, including account setup, access permissions, and equipment provision
- Install, configure, and maintain laptops, mobile devices, and other IT equipment
- Administer devices and user identities through Microsoft Entra and Apple Business Manager
- Support Windows and Mac devices, Microsoft 365, iOS and Apple products, printers, and other peripherals
- Keep IT asset and inventory information accurate, including records in the Asset Management Database
- Use Jira Service Management and other ITSM platforms to record, monitor, and resolve requests
Requirements
- Substantial experience in an IT service desk or support role, ideally in a primarily office-based environment
- Proven first- and second-line troubleshooting and problem-solving ability
- Working knowledge of Windows, macOS, Microsoft 365, and Microsoft Office
- Experience supporting Apple hardware, including iPhones, iPads, and MacBooks
- Experience supporting mobile phones, tablets, printers, and other peripherals
- Hands-on experience installing and configuring hardware and software
- Familiarity with mobile device management solutions
- Experience with service desk or ITSM platforms, preferably Jira Service Management
- Strong communication skills and a consistently customer-focused approach
- Proactive mindset with the ability to learn and take ownership
- ITIL Foundation certification is desirable
- Experience administering Jira Service Management, particularly for joiner, mover, and leaver processes, is desirable