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LevelUp - WordPress Technical Support & Outsourcing
LevelUp - WordPress Technical Support & Outsourcing
51 – 200 Angajați
ConsultanțăLogisticăMarketing

LevelUp - WordPress Technical Support & Outsourcing ajută companiile care folosesc WordPress să gestioneze activitățile de asistență tehnică și de relații cu clienții din spatele produselor și site-urilor lor. Fondată în 2017, compania oferă mentenanță continuă și asistență tehnică pentru WordPress, remedieri punctuale, servicii de relații cu clienții gestionate pentru dezvoltatorii de teme și pluginuri, precum și asistență white-label pentru agențiile de design.

LevelUp ajută, de asemenea, companiile să își formeze echipe offshore pentru asistență și dezvoltare WordPress, oferindu-le acces la specialiști și reducând în același timp efortul operațional necesar gestionării interne a asistenței. Compania are sediul în Regatul Unit și operează un birou de asistență în Manila, Filipine.

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Locurile de muncă ale companiei

Inside Sales Representative (Philippines, Remote)

Convert free and trial users into paid B2B SaaS accounts through inbound chat, email, CRM-assisted sales, and outbound campaigns. Support LevelUp’s outsourcing clients by managing objections, closing opportunities, and identifying larger account potential.

PHFilipineRemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăVânzăriVânzări interne

Descriere

  • Manage high-volume inbound chats and emails from clients on free-credit or trial plans
  • Answer incoming calls when customers request a direct conversation
  • Explain package options, pricing tiers, and licensing models
  • Address common objections using established sales playbooks
  • Complete transactions through assisted checkout in CRM and sales tools
  • Identify multi-seat and enterprise opportunities and refer them to Account Managers with thorough handover notes
  • Record all customer interactions, purchase intent, objections, and usage trends in the CRM each day
  • Keep pipeline data accurate and up to date
  • Resolve escalated requests from self-service portals to speak with a representative
  • Conduct usage-triggered outbound campaigns to existing customers, averaging 40–60 chat and email contacts daily
  • Assist with seasonal marketing campaigns
  • Achieve or exceed KPIs for response times, deal-cycle length, and CSAT
  • Represent clients’ global commercial teams in driving revenue from existing accounting and audit firms
  • Help free-credit customers transition to paid accounts
  • Explain plans, answer questions, overcome objections, and close sales directly in CRM tools

Cerințe

  • At least 2 years of experience in B2B SaaS inside sales, chat sales, or high-volume inbound SDR/BDR work
  • Demonstrated success meeting or exceeding sales quotas and conversion targets
  • Experience closing sales through live chat platforms such as Intercom
  • Ability to handle multiple conversations simultaneously while maintaining speed and accuracy
  • Excellent written English for chat and email communication
  • Professional confidence communicating in spoken English on calls
  • Hands-on daily experience with Salesforce or a comparable CRM for lead, opportunity, and communication management
  • Availability and willingness to work fixed rostered night or mid-afternoon shifts aligned with North American and European business hours and Philippine holidays
  • Excellent written and verbal English communication skills
  • Experience in technical or customer support, including regular interaction with technical client matters
  • Experience selling software, tools, or services to accounting, audit, or financial professional services firms is a plus
  • Comfort learning, understanding, and explaining AI-powered analysis or data software products is a plus
  • Experience converting free-tier, trial, or freemium users into paid recurring customers is a plus
  • Familiarity with CPQ processes or guided checkout systems is a plus
  • French, German, or Dutch fluency is highly valued but not required
  • Collaborative, supportive, and friendly approach to teamwork
  • Proactive, practical attitude toward getting work done
  • Strong commitment to solving customer problems and delivering a caring customer experience
  • Interest in continuous learning and personal improvement

Beneficii

  • Performance-based commissions or bonuses
  • Company-provided equipment
  • HMO coverage
  • 13th-month pay
  • Support for a healthy work-life balance
  • Respectful workplace culture
  • Fully remote work arrangement

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