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Inside Sales Representative (Philippines, Remote)
Convert free and trial users into paid B2B SaaS accounts through inbound chat, email, CRM-assisted sales, and outbound campaigns. Support LevelUp’s outsourcing clients by managing objections, closing opportunities, and identifying larger account potential.
Tavsif
- Manage high-volume inbound chats and emails from clients on free-credit or trial plans
- Answer incoming calls when customers request a direct conversation
- Explain package options, pricing tiers, and licensing models
- Address common objections using established sales playbooks
- Complete transactions through assisted checkout in CRM and sales tools
- Identify multi-seat and enterprise opportunities and refer them to Account Managers with thorough handover notes
- Record all customer interactions, purchase intent, objections, and usage trends in the CRM each day
- Keep pipeline data accurate and up to date
- Resolve escalated requests from self-service portals to speak with a representative
- Conduct usage-triggered outbound campaigns to existing customers, averaging 40–60 chat and email contacts daily
- Assist with seasonal marketing campaigns
- Achieve or exceed KPIs for response times, deal-cycle length, and CSAT
- Represent clients’ global commercial teams in driving revenue from existing accounting and audit firms
- Help free-credit customers transition to paid accounts
- Explain plans, answer questions, overcome objections, and close sales directly in CRM tools
Talablar
- At least 2 years of experience in B2B SaaS inside sales, chat sales, or high-volume inbound SDR/BDR work
- Demonstrated success meeting or exceeding sales quotas and conversion targets
- Experience closing sales through live chat platforms such as Intercom
- Ability to handle multiple conversations simultaneously while maintaining speed and accuracy
- Excellent written English for chat and email communication
- Professional confidence communicating in spoken English on calls
- Hands-on daily experience with Salesforce or a comparable CRM for lead, opportunity, and communication management
- Availability and willingness to work fixed rostered night or mid-afternoon shifts aligned with North American and European business hours and Philippine holidays
- Excellent written and verbal English communication skills
- Experience in technical or customer support, including regular interaction with technical client matters
- Experience selling software, tools, or services to accounting, audit, or financial professional services firms is a plus
- Comfort learning, understanding, and explaining AI-powered analysis or data software products is a plus
- Experience converting free-tier, trial, or freemium users into paid recurring customers is a plus
- Familiarity with CPQ processes or guided checkout systems is a plus
- French, German, or Dutch fluency is highly valued but not required
- Collaborative, supportive, and friendly approach to teamwork
- Proactive, practical attitude toward getting work done
- Strong commitment to solving customer problems and delivering a caring customer experience
- Interest in continuous learning and personal improvement
Imtiyozlar
- Performance-based commissions or bonuses
- Company-provided equipment
- HMO coverage
- 13th-month pay
- Support for a healthy work-life balance
- Respectful workplace culture
- Fully remote work arrangement