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Gainwell Technologies
Gainwell Technologies
Sponsor pentru viza H1BAsigurare de sănătateConsultanțăLogistică
Gainwell Technologies dezvoltă soluții digitale și soluții bazate pe cloud pentru ecosistemul serviciilor sociale și al sănătății publice. Compania colaborează cu clienți din toate cele 50 de state ale SUA în cadrul unor inițiative de sănătate, inclusiv modernizarea Medicaid Enterprise, analiza datelor, serviciile pentru furnizori și soluțiile farmaceutice. Activitatea sa conectează tehnologia cu furnizarea serviciilor de sănătate publică, administrarea serviciilor medicale și eforturile de îmbunătățire a rezultatelor în materie de sănătate și a bunăstării comunităților.
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Locurile de muncă ale companiei

Healthcare Contact Center Agent at Gainwell Technologies (Remote, US)

Support Gainwell Technologies clients with healthcare contact center inquiries, case resolution, and account updates. Meet service targets, coordinate with colleagues, and help refine customer service workflows.

USStatele Unite ale Americii
29.100 $ – 41.600 $ / an
RemoteNormă întreagăJuniorNivel mediuNu este necesară o diplomăLimbă Obligatorie: englezăReprezentant call center

Descriere

  • Answer clients’ basic questions with clear, informed guidance
  • Route complex cases to the appropriate staff
  • Resolve client issues, update account histories, and follow up to confirm outcomes
  • Meet client service-level agreements and production targets
  • Work with team members, managers, and clients to resolve inquiries
  • Train new team members in customer service processes
  • Review procedures and workflows and recommend efficiency improvements

Cerințe

  • At least two years of customer service experience in any industry
  • Familiarity with basic help desk and computer software, including Microsoft Office applications
  • Ability to resolve inquiries effectively through problem-solving
  • Strong customer service skills, including written and verbal communication
  • Ability to work as part of a team and identify the right stakeholders to help resolve client inquiries

Beneficii

  • Flexible work arrangements
  • Learning and career development opportunities
  • Flexible vacation policy
  • Employer-matched 401(k)
  • Comprehensive health coverage
  • Educational assistance
  • Leadership and technical development academies

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