Gainwell Technologies razvija digitalne in oblačne rešitve za ekosistem socialnih storitev in javnega zdravstva. Podjetje sodeluje s strankami v vseh 50 zveznih državah ZDA pri pobudah na področju zdravstva, vključno z modernizacijo sistema Medicaid Enterprise, podatkovno analitiko, storitvami za izvajalce zdravstvenih storitev in lekarniškimi rešitvami. Njegovo delo povezuje tehnologijo z zagotavljanjem javnega zdravja, upravljanjem zdravstvenega varstva ter prizadevanji za izboljšanje zdravstvenih izidov in dobrobiti skupnosti.
Healthcare Contact Center Agent at Gainwell Technologies (Remote, US)
Support Gainwell Technologies clients with healthcare contact center inquiries, case resolution, and account updates. Meet service targets, coordinate with colleagues, and help refine customer service workflows.
Opis
- Answer clients’ basic questions with clear, informed guidance
- Route complex cases to the appropriate staff
- Resolve client issues, update account histories, and follow up to confirm outcomes
- Meet client service-level agreements and production targets
- Work with team members, managers, and clients to resolve inquiries
- Train new team members in customer service processes
- Review procedures and workflows and recommend efficiency improvements
Zahteve
- At least two years of customer service experience in any industry
- Familiarity with basic help desk and computer software, including Microsoft Office applications
- Ability to resolve inquiries effectively through problem-solving
- Strong customer service skills, including written and verbal communication
- Ability to work as part of a team and identify the right stakeholders to help resolve client inquiries
Ugodnosti
- Flexible work arrangements
- Learning and career development opportunities
- Flexible vacation policy
- Employer-matched 401(k)
- Comprehensive health coverage
- Educational assistance
- Leadership and technical development academies