Chegg Inc. este o companie de tehnologie educațională și software ca serviciu, care dezvoltă instrumente digitale de învățare pentru studenți. Platforma sa oferă sprijin academic la cerere, inclusiv asistență bazată pe inteligență artificială și acces la experți în diverse domenii. Bazându-se pe mai mult de un deceniu de date despre învățare și deservind milioane de cursanți, Chegg se concentrează pe sprijinirea studenților în consolidarea cunoștințelor academice, precum și a competențelor practice pentru viață și carieră.
French-Speaking Customer Success Manager – London Hybrid
Customer Success Manager supporting Busuu’s enterprise clients across French- and English-speaking markets. The role covers onboarding, retention, account expansion, and customer solutions that improve language-learning outcomes.
Descriere
- Build trusted, long-term relationships with clients
- Help clients maximise Busuu’s value while achieving agreed goals and KPIs
- Create and execute strategies to strengthen client experience, gross and net retention, and account growth
- Onboard new clients and develop the capabilities needed to implement Busuu within their organisations
- Partner with new business and product teams to turn business needs and product requirements into customer solutions
- Generate customer references, case studies, and referrals
- Monitor trends in the local corporate language market and stay informed about the competitive landscape
- Use Busuu engagement strategies to help customers achieve stronger business outcomes
- Renew and expand accounts, with commercial performance serving as a key measure
Cerințe
- At least three years of Customer Success, client relationship, or account management experience in a technology or SaaS business
- Fluency in French and English
- Entrepreneurial, solutions-oriented approach centred on client needs
- Ability to interpret client data and present insights to customers
- Strong interest in understanding client challenges and developing practical solutions
- Experience managing enterprise customers in a SaaS environment
- Additional European language skills are advantageous
- Edtech industry experience is advantageous
Beneficii
- Private health insurance
- Budget for professional learning, virtual conferences, and industry events
- Flexible working hours
- Hybrid or remote working model
- Complimentary breakfast, snacks, and fresh fruit in centrally located offices
- Enhanced maternity and paternity leave
- Social programme including team lunches, Friday socials, quarterly team events, and company-wide events