Chegg Inc. — студенттерге арналған цифрлық оқу құралдарын әзірлейтін білім беру технологиялары және SaaS компаниясы. Оның платформасы жасанды интеллект негізіндегі көмек пен түрлі пәндер бойынша сарапшыларға қолжетімділікті қоса алғанда, сұраныс бойынша академиялық қолдау ұсынады. Он жылдан астам оқу деректеріне негізделген және миллиондаған білім алушыға қызмет көрсететін Chegg студенттердің академиялық білімін, сондай-ақ күнделікті өмір мен мансапқа қажетті практикалық дағдыларын нығайтуға көмектесуге бағытталған.
French-Speaking Customer Success Manager – London Hybrid
Customer Success Manager supporting Busuu’s enterprise clients across French- and English-speaking markets. The role covers onboarding, retention, account expansion, and customer solutions that improve language-learning outcomes.
Сипаттама
- Build trusted, long-term relationships with clients
- Help clients maximise Busuu’s value while achieving agreed goals and KPIs
- Create and execute strategies to strengthen client experience, gross and net retention, and account growth
- Onboard new clients and develop the capabilities needed to implement Busuu within their organisations
- Partner with new business and product teams to turn business needs and product requirements into customer solutions
- Generate customer references, case studies, and referrals
- Monitor trends in the local corporate language market and stay informed about the competitive landscape
- Use Busuu engagement strategies to help customers achieve stronger business outcomes
- Renew and expand accounts, with commercial performance serving as a key measure
Талаптар
- At least three years of Customer Success, client relationship, or account management experience in a technology or SaaS business
- Fluency in French and English
- Entrepreneurial, solutions-oriented approach centred on client needs
- Ability to interpret client data and present insights to customers
- Strong interest in understanding client challenges and developing practical solutions
- Experience managing enterprise customers in a SaaS environment
- Additional European language skills are advantageous
- Edtech industry experience is advantageous
Артықшылықтар
- Private health insurance
- Budget for professional learning, virtual conferences, and industry events
- Flexible working hours
- Hybrid or remote working model
- Complimentary breakfast, snacks, and fresh fruit in centrally located offices
- Enhanced maternity and paternity leave
- Social programme including team lunches, Friday socials, quarterly team events, and company-wide events