Chegg Inc. is an education technology and SaaS company that develops digital learning tools for students. Its platform provides on-demand academic support, including AI-powered assistance and access to subject-matter experts across a wide range of disciplines. Built on more than a decade of learning data and serving millions of learners, Chegg focuses on helping students strengthen academic knowledge along with practical life and career skills.
French-Speaking Customer Success Manager – London Hybrid
Customer Success Manager supporting Busuu’s enterprise clients across French- and English-speaking markets. The role covers onboarding, retention, account expansion, and customer solutions that improve language-learning outcomes.
Description
- Build trusted, long-term relationships with clients
- Help clients maximise Busuu’s value while achieving agreed goals and KPIs
- Create and execute strategies to strengthen client experience, gross and net retention, and account growth
- Onboard new clients and develop the capabilities needed to implement Busuu within their organisations
- Partner with new business and product teams to turn business needs and product requirements into customer solutions
- Generate customer references, case studies, and referrals
- Monitor trends in the local corporate language market and stay informed about the competitive landscape
- Use Busuu engagement strategies to help customers achieve stronger business outcomes
- Renew and expand accounts, with commercial performance serving as a key measure
Requirements
- At least three years of Customer Success, client relationship, or account management experience in a technology or SaaS business
- Fluency in French and English
- Entrepreneurial, solutions-oriented approach centred on client needs
- Ability to interpret client data and present insights to customers
- Strong interest in understanding client challenges and developing practical solutions
- Experience managing enterprise customers in a SaaS environment
- Additional European language skills are advantageous
- Edtech industry experience is advantageous
Benefits
- Private health insurance
- Budget for professional learning, virtual conferences, and industry events
- Flexible working hours
- Hybrid or remote working model
- Complimentary breakfast, snacks, and fresh fruit in centrally located offices
- Enhanced maternity and paternity leave
- Social programme including team lunches, Friday socials, quarterly team events, and company-wide events