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Unit21
Unit21
51 – 200 Angajați
Sponsor pentru viza H1BConformitateFintechSecuritate cibernetică
Unit21 dezvoltă software personalizabil pentru prevenirea fraudelor și combaterea spălării banilor (AML), destinat echipelor din domeniul tehnologiei financiare și conformității. Platforma sa oferă suport pentru logica de detectare personalizată, prevenirea în timp real a fraudelor în plăți, monitorizarea tranzacțiilor, investigații automatizate, gestionarea cazurilor și fluxuri de lucru pentru conformitatea cu reglementările. Fondată în 2018, compania activează la intersecția dintre fintech, securitate cibernetică și conformitate și are o echipă de 51–200 de angajați.
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Enterprise Customer Success Manager - Remote (United States)

Lead strategic enterprise accounts for Unit21’s fraud and AML technology platform, with responsibility for retention, expansion, and net revenue retention. Develop customer relationships, uncover new workflow opportunities, and align Unit21’s value with evolving business needs.

CACanadaUSStatele Unite ale AmericiiAZArizonaCACaliforniaCOColoradoIDIdahoILIllinoisKSKansasMDMarylandMAMassachusettsMIMichiganNJNew JerseyNYNew YorkOROregonPAPennsylvaniaRIRhode IslandTXTexasWAWashington
160.000 $ – 200.000 $ / an
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de succes al cliențilorSuccesul clienților

Descriere

  • Serve as the primary relationship owner for enterprise customers
  • Recommend engagement strategies aligned with each customer’s current and changing needs
  • Develop trusted relationships and clarify customer success objectives
  • Demonstrate how Unit21 supports each customer’s business
  • Protect and renew existing customer relationships
  • Identify fraud and AML workflow needs that create opportunities for upselling and cross-selling
  • Manage net revenue retention across the assigned customer portfolio
  • Represent customer priorities and feedback within Unit21
  • Share data-informed customer trends and insights with the broader team

Cerințe

  • At least five years of customer-facing experience centered on retention, growth, and account strategy
  • Experience handling complex retention and cross-sell opportunities
  • Confidence leading negotiations for accounts generating $200k or more in ARR
  • Ability to work autonomously and collaborate within a small, fast-changing team
  • Ability to move quickly between strategic planning and execution across multiple active projects
  • Ability to demonstrate the product to new users
  • Experience conducting executive business reviews
  • Ability to iterate on an AI Agent
  • Ability to consolidate product feedback from multiple teams
  • Willingness and ability to travel for required on-site customer visits
  • Ability to establish durable relationships with internal and external stakeholders
  • Process-focused approach with the ability to recognize patterns and improve recurring workflows
  • Exceptional project management and organizational capabilities
  • Strong work ethic and personal accountability
  • Curiosity and commitment to building detailed product and customer-business expertise
  • Must be based in Arizona, California, Colorado, Georgia, Idaho, Illinois, Kansas, Massachusetts, Maryland, Michigan, New Jersey, New York, Oregon, Pennsylvania, Rhode Island, Texas, Washington, or Canada

Beneficii

  • Competitive compensation
  • Equity in a pre-IPO company
  • Medical, dental, and vision coverage fully paid by the company for employees
  • Unlimited paid time off and generous leave programs
  • 401(k) plan
  • Professional learning and development stipend
  • Support for setting up a home office
  • Inclusive, high-ownership culture centered on impact, innovation, and growth

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