Zendesk
Zendesk
Zendesk dezvoltă software pentru servicii de relații cu clienții și vânzări, care ajută organizațiile să gestioneze conversațiile, solicitările de asistență și relațiile cu clienții într-un mediu conectat. Platforma sa reunește mesageria, chatul live, instrumente de automatizare bazate pe inteligență artificială, soluții pentru confidențialitatea și protecția datelor și un spațiu de lucru pentru agenți, oferind echipelor modalități flexibile de a-și organiza operațiunile de servicii pe măsură ce se dezvoltă. Zendesk oferă, de asemenea, servicii profesionale și resurse de instruire, punând un accent declarat pe interacțiuni personalizate cu clienții, fluxuri de lucru integrate, diversitate și incluziune și sustenabilitate.

Digital Sales Representative - Mexico City (Hybrid)

Sell Zendesk customer-service software to inbound leads and existing customers in a high-volume digital sales environment. Run discovery calls, deliver product demonstrations, resolve inquiries, and improve online conversion from Mexico City.

Descriere

  • Engage a high volume of inbound leads and existing customers by phone, Zoom, chat, and email
  • Address prospect and customer questions to support online conversion
  • Build deep expertise in Zendesk products
  • Identify customer needs and develop enthusiastic product advocates
  • Lead discovery conversations and deliver product demonstrations
  • Explain the business value of purchasing Zendesk
  • Achieve or surpass SLAs and KPIs covering ticket volume, response and resolution times, and productivity
  • Support a shared revenue objective
  • Surpass weekly activity, pipeline, and revenue targets
  • Support new and existing Zendesk customers in a fast-paced digital sales setting

Cerințe

  • Strong written communication skills in both Spanish and English
  • Willingness to support clients and prospects across Zendesk’s global market
  • At least one year of sales experience
  • Experience with software or SaaS is preferred
  • Genuine interest in Zendesk technology and the ability to learn tools and processes quickly
  • Highly organized, with the capacity to manage many opportunities simultaneously
  • Ability to perform in a fast-moving environment while combining strategic thinking with effective task execution
  • Ability to work in the office four days each week
  • Must be based in and intend to work from Mexico City (CDMX) or Mexico State (Estado de Mexico)

Beneficii

  • Hybrid schedule allowing remote work for part of the week
  • Opportunities for onsite connection, collaboration, learning, and celebration
  • Inclusive workplace experience
  • Reasonable accommodations available for applicants with disabilities and disabled veterans

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