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Zendesk
Zendesk
5,001 – 10,000 Employees
H1B Visa SponsorConsultingLogisticsMarketing
Zendesk develops customer service and sales software that helps organizations manage conversations, support requests, and customer relationships in one connected environment. Its platform brings together messaging, live chat, AI-powered automation, data privacy and protection tools, and an agent workspace, giving teams flexible ways to organize service operations as they grow. Zendesk also offers professional services and training resources, with a stated focus on personalized customer interactions, integrated workflows, diversity and inclusion, and sustainability.
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Digital Sales Representative - Mexico City (Hybrid)

Sell Zendesk customer-service software to inbound leads and existing customers in a high-volume digital sales environment. Run discovery calls, deliver product demonstrations, resolve inquiries, and improve online conversion from Mexico City.

MXMexicoHybridFull-timeJuniorNo degree requiredEnglish RequiredSpanish RequiredSales

Description

  • Engage a high volume of inbound leads and existing customers by phone, Zoom, chat, and email
  • Address prospect and customer questions to support online conversion
  • Build deep expertise in Zendesk products
  • Identify customer needs and develop enthusiastic product advocates
  • Lead discovery conversations and deliver product demonstrations
  • Explain the business value of purchasing Zendesk
  • Achieve or surpass SLAs and KPIs covering ticket volume, response and resolution times, and productivity
  • Support a shared revenue objective
  • Surpass weekly activity, pipeline, and revenue targets
  • Support new and existing Zendesk customers in a fast-paced digital sales setting

Requirements

  • Strong written communication skills in both Spanish and English
  • Willingness to support clients and prospects across Zendesk’s global market
  • At least one year of sales experience
  • Experience with software or SaaS is preferred
  • Genuine interest in Zendesk technology and the ability to learn tools and processes quickly
  • Highly organized, with the capacity to manage many opportunities simultaneously
  • Ability to perform in a fast-moving environment while combining strategic thinking with effective task execution
  • Ability to work in the office four days each week
  • Must be based in and intend to work from Mexico City (CDMX) or Mexico State (Estado de Mexico)

Benefits

  • Hybrid schedule allowing remote work for part of the week
  • Opportunities for onsite connection, collaboration, learning, and celebration
  • Inclusive workplace experience
  • Reasonable accommodations available for applicants with disabilities and disabled veterans

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