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DoiT International
DoiT International
201 – 500 Angajați
Sponsor pentru viza H1BConsultanțăSaaSServicii cloud
DoiT International ajută organizațiile să gestioneze infrastructura cloud în AWS, Google Cloud și Microsoft Azure. Serviciile sale cloud combină gestionarea costurilor, analiza inteligentă a sarcinilor de lucru, automatizarea și consultanța, pentru a ajuta echipele să înțeleagă cheltuielile, să îmbunătățească performanța și să gestioneze mediile cloud ținând cont de securitate.
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Account Manager, Cloud Services (United States, Remote)

Manage SMB and mid-market customer accounts at DoiT International, a cloud technology company. Drive retention, renewals, and account growth across multicloud products and services.

USStatele Unite ale AmericiiRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăManager de conturiVânzări
AWSCloudGoogle Cloud PlatformKubernetes

Descriere

  • Manage a Salesforce portfolio of SMB and mid-market accounts, keeping customer context, stakeholders, priorities, risks, opportunities, renewals, and next steps up to date.
  • Use portfolio data to focus engagement on high-potential and at-risk customers.
  • Build relationships across customer teams and understand business priorities, cloud environments, FinOps maturity, and desired outcomes.
  • Protect retention and renewals by identifying risks, coordinating mitigation plans, and leading commercial discussions.
  • Develop and manage expansion opportunities across workloads, migrations, cost optimization, managed commitments, products, and services.
  • Keep opportunity stages and forecasts accurate.
  • Coordinate account plans, funding, deal registration, and execution with Sales, customer success managers, field engineering, DoiT specialists, and cloud provider teams.
  • Lead account and FinOps reviews, product demonstrations, commitment planning, security and AI discussions, onboarding, and escalation reviews.
  • Coordinate escalations and ensure issues are tracked through resolution.
  • Use customer data, dashboards, CRM workflows, and AI or automation tools to improve portfolio coverage.
  • Share customer feedback, product requests, and market insights with Product, Engineering, Marketing, and Sales.
  • Maintain reviews and plans for priority and high-potential accounts, tracking outcomes, engagement, spend trends, risks, renewal dates, and growth plans.

Cerințe

  • Bring at least two years of experience in account management, customer success, or customer engineering.
  • Have at least three years of experience working at a technology company.
  • Communicate clearly in spoken and written English.
  • Use technical knowledge to work productively with technical teams.
  • Build strong, influential relationships.
  • Bring strong operational and administrative skills.
  • Work analytically with close attention to detail.
  • Move effectively between strategic priorities and detailed tasks.
  • Show interest in growing within the organization and continually expanding your skills.
  • Cloud experience with AWS, GCP, or another major public cloud is a plus.
  • Experience with FinOps, cloud cost optimization, cloud operations, Kubernetes, AI, data platforms, or related cloud technologies is a plus.
  • AWS Cloud Practitioner or Google Cloud Digital Leader certification is a plus.

Beneficii

  • Unlimited vacation.
  • Flexible working options.
  • Health insurance.
  • Parental leave.
  • Employee stock option plan.
  • Home office allowance.
  • Professional development stipend.
  • Peer recognition program.
  • Flexible scheduling to balance work and home life.
  • Remote work.

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