Avanade
Avanade
Avanade oferă companiilor instrumente bazate pe cloud pentru gestionarea linkurilor și crearea conexiunilor digitale. Platforma sa acceptă scurtarea adreselor URL, linkuri personalizate cu marca companiei, coduri QR — inclusiv formate dinamice și GS1 Digital Link — pagini de destinație pentru dispozitive mobile, cărți de vizită digitale, urmărirea campaniilor UTM, analize pentru linkuri, API-uri și integrări. Aceste capabilități ajută echipele de marketing, dezvoltare și servicii pentru clienți să creeze, să gestioneze și să măsoare interacțiunile cu clienții pe canale digitale, oferind funcții de securitate și conformitate concepute pentru întreprinderi.

D365 Field Services Support Engineer – Melbourne Onsite

Support Avanade’s managed-services clients across Dynamics 365 Field Service environments. Troubleshoot Field Service, Dataverse, Power Platform, integration, and release-management issues.

Descriere

  • Deliver daily Dynamics 365 Field Service support across client environments, covering work orders, customer assets, agreements, bookings, resource scheduling, schedule boards, mobile applications, integrations, security, and environment reliability.
  • Assess client incidents and requests, converting them into support actions, application enhancements, configuration changes, integration repairs, or technical remediation.
  • Create and maintain technical designs, configuration instructions, test scripts, support runbooks, service communications, and stakeholder materials.
  • Contribute to release management through environment readiness checks, deployment validation, configuration updates, patching, rollback preparation, and release testing.
  • Build and maintain low-to-medium complexity Dynamics 365 Field Service configurations, model-driven app updates, Power Automate flows, Dataverse changes, and platform enhancements.
  • Produce user guides, support documentation, test plans, release communications, and knowledge articles for clients, end users, field workers, dispatchers, and support teams.
  • Help implement service governance practices covering ticket prioritisation, SLA delivery, documentation, knowledge management, access and change controls, and shared-services procedures.
  • Apply Dynamics 365 Field Service, Dataverse, Universal Resource Scheduling, Power Apps, Power Automate, Power Platform administration, Microsoft Entra ID, Field Service mobile, APIs, and Azure services to resolve issues and support delivery.
  • Monitor incidents, ticket patterns, application defects, flow failures, scheduling problems, platform and service results, and client feedback to identify improvement opportunities.
  • Work with clients, field service personnel, dispatchers, application and integration teams, service teams, and end users to achieve practical support results.
  • Lead workshops, triage discussions, support-status meetings, technical walkthroughs, and stakeholder briefings.

Cerințe

  • Australian citizenship is required for this role.
  • Applicants must be eligible to obtain and maintain an Australian Government security clearance.
  • An existing Australian Government security clearance is considered advantageous.
  • At least five years of experience supporting Microsoft Dynamics 365, Dynamics 365 Field Service, Power Platform, business applications, live client environments, application support, or solution delivery.
  • Experience with work orders, customer assets, agreements, resource scheduling, schedule boards, Field Service mobile, system integration testing, end-user coordination, user acceptance testing, go-live support, ticket resolution, and managed-services programs.
  • Working familiarity with Dynamics 365 Field Service, Dataverse, model-driven apps, Universal Resource Scheduling, Power Automate, Power Platform administration, Microsoft Entra ID, APIs, and Microsoft cloud services.
  • Experience developing support procedures, configuration documentation, test plans, knowledge articles, service-improvement actions, environment-readiness checks, or client-readiness plans.
  • A bachelor’s degree in IT, computer science, business systems, engineering, cloud computing, software development, or a related discipline is listed under Preferred Education and Experience.
  • Strong practical knowledge of Dynamics 365 Field Service, Dataverse, model-driven apps, work-order management, resource scheduling, schedule boards, Field Service mobile, Power Automate, integration patterns, and support processes.
  • Experience operating live Dynamics 365 and business-application environments, deployment activities, client issue resolution, technical testing, release support, service delivery, and operational improvement initiatives.
  • Ability to diagnose work-order defects, booking and scheduling problems, mobile-app issues, Dataverse configuration errors, flow failures, integration faults, performance concerns, and environment-related support incidents.
  • Ability to prepare technical specifications, configuration documentation, test scripts, support runbooks, technical notes, release notes, and other support artefacts.
  • Experience facilitating workshops, triage sessions, support-status meetings, technical walkthroughs, and stakeholder briefings.
  • Understanding of Dynamics 365 support governance, service management, SLA obligations, ticket prioritisation, knowledge management, documentation standards, change control, and release-cycle fundamentals.
  • Additional working knowledge of Microsoft Power Platform, Dynamics 365 Customer Service, Azure Integration Services, Logic Apps, Microsoft Entra ID, APIs, data connectors, JavaScript, and Microsoft cloud integration patterns.
  • Strong communication, troubleshooting, problem-solving, documentation, configuration, and stakeholder-management capabilities.
  • Experience with large, complex client environments, field-service integrations, mobile and offline use cases, performance investigations, connected field service, resource optimisation, or wider Microsoft business-applications delivery is desirable.
  • Microsoft Certified: Power Platform Functional Consultant Associate (PL-200) certification is desirable.
  • Microsoft Certified: Power Platform Developer Associate (PL-400) certification is desirable.
  • Microsoft Certified: Power Platform Solution Architect Expert (PL-600) certification is desirable.
  • Relevant certifications in Microsoft Dynamics 365, Field Service, Power Platform, Azure, integration, governance, or IT service management are valued.

Beneficii

  • Full-time position.
  • Join Avanade’s Managed Services team.
  • Work directly with active client environments while delivering ongoing service value.
  • Gain professional experience with Microsoft Dynamics 365, Power Platform, Azure services, and cloud integration patterns.
  • Develop experience in release management, service governance, knowledge management, and continuous improvement.

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