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HeyTeam este o companie de tehnologie pentru resurse umane care dezvoltă software pentru experiența angajaților, cu accent pe integrarea noilor angajați. Platforma sa ajută organizațiile să coordoneze parcursul de integrare prin generarea dinamică a documentelor, trasee de integrare personalizate, o carte digitală de bun venit și acces de pe dispozitive mobile. HeyTeam afirmă că produsul său este folosit de peste 220 de companii și se conectează la instrumentele HR existente pentru a automatiza fluxurile de lucru de integrare. Compania activează în domeniile tehnologiei HR, productivității și software-ului ca serviciu; profilul disponibil nu precizează structura actuală a echipei sau rolurile pentru care recrutează.
Customer Success Manager, SMB and Mid-Market
Manage around 40 SMB and mid-market accounts at HeyTeam, an employee experience platform. Drive product adoption, retention, and account growth.
Descriere
- Manage customer relationships across a portfolio of about 40 SMB and mid-market accounts.
- Oversee onboarding, regular check-ins, and monthly business reviews.
- Increase adoption of the HeyTeam platform and help customers realize its value.
- Spot underused features and work with customers to build action plans.
- Find expansion opportunities and recommend suitable modules, including Foldio document management, the manager interface, AI, the Microsoft Teams connector, and e-signature.
- Reduce churn, re-engage inactive accounts, and escalate risks.
- Bring customer feedback from the field to the Product team.
- Take part in product testing and user acceptance testing.
- Provide first-line support to the Support team.
- Coordinate with the departing CSM to hand over accounts smoothly.
Cerințe
- Bring 2–3 years of experience in Customer Success, Account Management, or Sales, preferably in B2B SaaS.
- Manage a portfolio of multiple accounts independently and with care.
- Focus on results, especially retention, net revenue retention (NRR), and account expansion.
- Use CRM software confidently; HubSpot experience is preferred.
- Show curiosity about HR and onboarding; knowledge of these areas is a plus.
- Communicate clearly in writing and conversation, including when explaining technical topics to non-technical stakeholders.
- Learn the role quickly and work independently within a short ramp-up period.
Beneficii
- Coworking space costs are covered.
- Join an experienced Customer Success team and receive hands-on support from managers during onboarding.
- Work with a modern toolset that includes HubSpot, Notion, and AI tools.
- Explore growth paths in enterprise accounts, CSM team leadership, or commercial roles.
- Receive base pay plus variable compensation linked to retention and expansion targets.
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