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HeyTeam - Employee experience
HeyTeam - Employee experience
11 – 50 Darbinieki
Personāla tehnoloģijasProduktivitāteSaaS
HeyTeam is an HR technology company that builds employee experience software focused on onboarding. Its platform helps organizations coordinate new hire journeys with dynamic document generation, personalized onboarding paths, a digital welcome book, and mobile access. HeyTeam says its product is used by more than 220 companies and connects with existing HR tools to automate onboarding workflows. The company operates in HR tech, productivity, and SaaS; the available profile does not specify its current team structure or hiring roles.
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Vakances uzņēmumā

Customer Success Manager, SMB and Mid-Market

Manage around 40 SMB and mid-market accounts at HeyTeam, an employee experience platform. Drive product adoption, retention, and account growth.

FRFrancija
34 000 € – 40 000 € / gads
HibrīdiPilna slodzeJaunākais speciālistsVidējais līmenisGrāds nav nepieciešamsNepieciešamā Valoda: frančuKlientu panākumiKlientu panākumu vadītājs

Apraksts

  • Manage customer relationships across a portfolio of about 40 SMB and mid-market accounts.
  • Oversee onboarding, regular check-ins, and monthly business reviews.
  • Increase adoption of the HeyTeam platform and help customers realize its value.
  • Spot underused features and work with customers to build action plans.
  • Find expansion opportunities and recommend suitable modules, including Foldio document management, the manager interface, AI, the Microsoft Teams connector, and e-signature.
  • Reduce churn, re-engage inactive accounts, and escalate risks.
  • Bring customer feedback from the field to the Product team.
  • Take part in product testing and user acceptance testing.
  • Provide first-line support to the Support team.
  • Coordinate with the departing CSM to hand over accounts smoothly.

Prasības

  • Bring 2–3 years of experience in Customer Success, Account Management, or Sales, preferably in B2B SaaS.
  • Manage a portfolio of multiple accounts independently and with care.
  • Focus on results, especially retention, net revenue retention (NRR), and account expansion.
  • Use CRM software confidently; HubSpot experience is preferred.
  • Show curiosity about HR and onboarding; knowledge of these areas is a plus.
  • Communicate clearly in writing and conversation, including when explaining technical topics to non-technical stakeholders.
  • Learn the role quickly and work independently within a short ramp-up period.

Priekšrocības

  • Coworking space costs are covered.
  • Join an experienced Customer Success team and receive hands-on support from managers during onboarding.
  • Work with a modern toolset that includes HubSpot, Notion, and AI tools.
  • Explore growth paths in enterprise accounts, CSM team leadership, or commercial roles.
  • Receive base pay plus variable compensation linked to retention and expansion targets.

Saistītās vakances

Danaher Corporation

Senior Labor and Employee Relations Manager, France (Remote)

Danaher Corporation
H1B vīzas sponsorsKonsultācijasLoģistikaVeselības aprūpe
FRFrancijaAttālinātiPilna slodzeVecākais speciālistsVadošais speciālistsNepieciešamā Valoda: angļuCilvēkresursi

Support Danaher’s life sciences businesses in France by advising on employee relations, works councils, employment law, and workforce changes. Manage cases and partner with HR, business leaders, employee representatives, Compliance, and Legal.

Atvērt