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Deschide
HarfangLab este o companie europeană de securitate cibernetică ce dezvoltă soluții de detectare și răspuns la nivelul terminalelor (EDR) și platforme de protecție a terminalelor (EPP) îmbunătățite cu inteligență artificială, pentru stații de lucru și servere. Produsele sale de securitate ajută echipele IT și de securitate cibernetică să detecteze, să investigheze și să remedieze amenințările în mai multe sisteme de operare și medii de implementare, inclusiv infrastructuri SaaS și infrastructuri locale. Prin integrări transparente, pregătite pentru API-uri, reguli EDR personalizabile și motoare de detectare construite în jurul unor modele precum Ashley și Kio, HarfangLab se concentrează pe oferirea unor instrumente practice profesioniștilor din domeniul securității pentru răspunsul la incidente și luarea unor decizii informate, fără a compromite performanța sistemelor.
Customer Success Manager - HarfangLab, France (Hybrid)
Lead customer relationships and adoption for HarfangLab’s European cybersecurity platform. Own onboarding, engagement, escalations, renewals, and cross-functional initiatives for B2B customers and partners.
Descriere
- Manage a customer portfolio and develop durable, trusted relationships
- Guide customers from onboarding through adoption and renewal
- Run regular check-ins, governance sessions, and business reviews
- Clarify customer goals, challenges, and measures of success
- Track engagement, product adoption, and satisfaction metrics
- Spot risks early and align internal teams on mitigation plans
- Own escalations through effective resolution
- Represent customer feedback to Product, Support, and Engineering
- Coordinate cross-functional activities that support customer outcomes
- Improve Customer Success processes, tools, and operating practices
- Use AI and modern tools to increase efficiency, insight, and engagement
Cerințe
- Bring at least three years of experience in Customer Success, Account Management, Consulting, Project Management, or a comparable customer-facing position
- Have experience supporting B2B customers in software, SaaS, cybersecurity, or technology
- Manage customer relationships independently while coordinating multiple stakeholders
- Lead customer meetings and handle escalations effectively
- Speak fluent French and professional English
- Demonstrate a customer-first, service-minded approach
- Communicate clearly and build strong professional relationships
- Work proactively, independently, and in an organized manner
- Collaborate effectively as part of a team
- Show curiosity, practical problem-solving ability, and a willingness to learn
- Remain resilient and effective in a fast-growing environment
Beneficii
- Eligible for a 10% annual performance bonus based on base salary
- Profit-sharing scheme (intéressement)
- Flexible remote work from France
- High-performance equipment adapted to individual needs and preferences, including Mac or PC and additional screens
- Seminars, themed evenings, and other company events
- Alan health insurance
- Swile meal vouchers
- Partially funded Egym membership
- 25 days of paid leave plus RTT
- Structured onboarding program with a buddy system
- Training courses and industry events
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