HarfangLab
HarfangLab
HarfangLab — жұмыс станциялары мен серверлерге арналған жасанды интеллектпен жетілдірілген Endpoint Detection and Response (EDR) және Endpoint Protection Platform (EPP) шешімдерін әзірлейтін еуропалық киберқауіпсіздік компаниясы. Оның қауіпсіздік өнімдері АТ және киберқауіпсіздік топтарына SaaS және жергілікті инфрақұрылымдарды қоса алғанда, бірнеше операциялық жүйе мен орналастыру ортасындағы қауіптерді анықтауға, зерттеуге және жоюға көмектеседі. Ашық әрі API-ге дайын интеграциялар, реттелетін EDR ережелері және Ashley мен Kio сияқты модельдерге негізделген анықтау қозғалтқыштары арқылы HarfangLab жүйе өнімділігіне нұқсан келтірмей, қауіпсіздік мамандарына оқиғаларға ден қою және негізделген шешім қабылдау үшін практикалық құралдар ұсынуға бағытталған.

Customer Success Manager - HarfangLab, France (Hybrid)

Lead customer relationships and adoption for HarfangLab’s European cybersecurity platform. Own onboarding, engagement, escalations, renewals, and cross-functional initiatives for B2B customers and partners.

Сипаттама

  • Manage a customer portfolio and develop durable, trusted relationships
  • Guide customers from onboarding through adoption and renewal
  • Run regular check-ins, governance sessions, and business reviews
  • Clarify customer goals, challenges, and measures of success
  • Track engagement, product adoption, and satisfaction metrics
  • Spot risks early and align internal teams on mitigation plans
  • Own escalations through effective resolution
  • Represent customer feedback to Product, Support, and Engineering
  • Coordinate cross-functional activities that support customer outcomes
  • Improve Customer Success processes, tools, and operating practices
  • Use AI and modern tools to increase efficiency, insight, and engagement

Талаптар

  • Bring at least three years of experience in Customer Success, Account Management, Consulting, Project Management, or a comparable customer-facing position
  • Have experience supporting B2B customers in software, SaaS, cybersecurity, or technology
  • Manage customer relationships independently while coordinating multiple stakeholders
  • Lead customer meetings and handle escalations effectively
  • Speak fluent French and professional English
  • Demonstrate a customer-first, service-minded approach
  • Communicate clearly and build strong professional relationships
  • Work proactively, independently, and in an organized manner
  • Collaborate effectively as part of a team
  • Show curiosity, practical problem-solving ability, and a willingness to learn
  • Remain resilient and effective in a fast-growing environment

Артықшылықтар

  • Eligible for a 10% annual performance bonus based on base salary
  • Profit-sharing scheme (intéressement)
  • Flexible remote work from France
  • High-performance equipment adapted to individual needs and preferences, including Mac or PC and additional screens
  • Seminars, themed evenings, and other company events
  • Alan health insurance
  • Swile meal vouchers
  • Partially funded Egym membership
  • 25 days of paid leave plus RTT
  • Structured onboarding program with a buddy system
  • Training courses and industry events

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