HarfangLab एक यूरोपीय साइबर सुरक्षा कंपनी है, जो वर्कस्टेशन और सर्वर के लिए AI-सक्षम एंडपॉइंट डिटेक्शन एंड रिस्पॉन्स (EDR) तथा एंडपॉइंट प्रोटेक्शन प्लेटफ़ॉर्म (EPP) समाधान विकसित करती है। इसके सुरक्षा उत्पाद IT और साइबर सुरक्षा टीमों को SaaS और ऑन-प्रिमाइसेस इंफ्रास्ट्रक्चर सहित विभिन्न ऑपरेटिंग सिस्टम और डिप्लॉयमेंट वातावरणों में खतरों का पता लगाने, उनकी जाँच करने और उनका निवारण करने में सहायता करते हैं। पारदर्शी, API-तैयार इंटीग्रेशन, अनुकूलन योग्य EDR नियमों और Ashley तथा Kio जैसे मॉडलों पर आधारित डिटेक्शन इंजन के साथ, HarfangLab सिस्टम के प्रदर्शन से समझौता किए बिना सुरक्षा विशेषज्ञों को घटना प्रतिक्रिया और सूचित निर्णय लेने के लिए व्यावहारिक उपकरण उपलब्ध कराने पर ध्यान केंद्रित करती है।
Customer Success Manager - HarfangLab, France (Hybrid)
Lead customer relationships and adoption for HarfangLab’s European cybersecurity platform. Own onboarding, engagement, escalations, renewals, and cross-functional initiatives for B2B customers and partners.
विवरण
- Manage a customer portfolio and develop durable, trusted relationships
- Guide customers from onboarding through adoption and renewal
- Run regular check-ins, governance sessions, and business reviews
- Clarify customer goals, challenges, and measures of success
- Track engagement, product adoption, and satisfaction metrics
- Spot risks early and align internal teams on mitigation plans
- Own escalations through effective resolution
- Represent customer feedback to Product, Support, and Engineering
- Coordinate cross-functional activities that support customer outcomes
- Improve Customer Success processes, tools, and operating practices
- Use AI and modern tools to increase efficiency, insight, and engagement
आवश्यकताएँ
- Bring at least three years of experience in Customer Success, Account Management, Consulting, Project Management, or a comparable customer-facing position
- Have experience supporting B2B customers in software, SaaS, cybersecurity, or technology
- Manage customer relationships independently while coordinating multiple stakeholders
- Lead customer meetings and handle escalations effectively
- Speak fluent French and professional English
- Demonstrate a customer-first, service-minded approach
- Communicate clearly and build strong professional relationships
- Work proactively, independently, and in an organized manner
- Collaborate effectively as part of a team
- Show curiosity, practical problem-solving ability, and a willingness to learn
- Remain resilient and effective in a fast-growing environment
लाभ
- Eligible for a 10% annual performance bonus based on base salary
- Profit-sharing scheme (intéressement)
- Flexible remote work from France
- High-performance equipment adapted to individual needs and preferences, including Mac or PC and additional screens
- Seminars, themed evenings, and other company events
- Alan health insurance
- Swile meal vouchers
- Partially funded Egym membership
- 25 days of paid leave plus RTT
- Structured onboarding program with a buddy system
- Training courses and industry events