HarfangLab ish stansiyalari va serverlar uchun sun’iy intellekt bilan takomillashtirilgan Endpoint Detection and Response (EDR) hamda Endpoint Protection Platform (EPP) yechimlarini ishlab chiqadigan Yevropa kiberxavfsizlik kompaniyasidir. Uning xavfsizlik mahsulotlari IT va kiberxavfsizlik jamoalariga SaaS hamda mahalliy infratuzilmalarni o‘z ichiga olgan turli operatsion tizimlar va joriy etish muhitlaridagi tahdidlarni aniqlash, tekshirish va bartaraf etishda yordam beradi. Shaffof, API bilan ishlashga tayyor integratsiyalar, moslashtiriladigan EDR qoidalari hamda Ashley va Kio kabi modellarga asoslangan aniqlash mexanizmlari orqali HarfangLab tizim unumdorligini pasaytirmagan holda xavfsizlik mutaxassislariga hodisalarga javob berish va asosli qarorlar qabul qilish uchun amaliy vositalar taqdim etishga e’tibor qaratadi.
Customer Success Manager - HarfangLab, France (Hybrid)
Lead customer relationships and adoption for HarfangLab’s European cybersecurity platform. Own onboarding, engagement, escalations, renewals, and cross-functional initiatives for B2B customers and partners.
Tavsif
- Manage a customer portfolio and develop durable, trusted relationships
- Guide customers from onboarding through adoption and renewal
- Run regular check-ins, governance sessions, and business reviews
- Clarify customer goals, challenges, and measures of success
- Track engagement, product adoption, and satisfaction metrics
- Spot risks early and align internal teams on mitigation plans
- Own escalations through effective resolution
- Represent customer feedback to Product, Support, and Engineering
- Coordinate cross-functional activities that support customer outcomes
- Improve Customer Success processes, tools, and operating practices
- Use AI and modern tools to increase efficiency, insight, and engagement
Talablar
- Bring at least three years of experience in Customer Success, Account Management, Consulting, Project Management, or a comparable customer-facing position
- Have experience supporting B2B customers in software, SaaS, cybersecurity, or technology
- Manage customer relationships independently while coordinating multiple stakeholders
- Lead customer meetings and handle escalations effectively
- Speak fluent French and professional English
- Demonstrate a customer-first, service-minded approach
- Communicate clearly and build strong professional relationships
- Work proactively, independently, and in an organized manner
- Collaborate effectively as part of a team
- Show curiosity, practical problem-solving ability, and a willingness to learn
- Remain resilient and effective in a fast-growing environment
Imtiyozlar
- Eligible for a 10% annual performance bonus based on base salary
- Profit-sharing scheme (intéressement)
- Flexible remote work from France
- High-performance equipment adapted to individual needs and preferences, including Mac or PC and additional screens
- Seminars, themed evenings, and other company events
- Alan health insurance
- Swile meal vouchers
- Partially funded Egym membership
- 25 days of paid leave plus RTT
- Structured onboarding program with a buddy system
- Training courses and industry events