Busuu este o companie de tehnologie educațională care dezvoltă produse online pentru învățarea limbilor străine, destinate persoanelor fizice, companiilor și instituțiilor de învățământ. Fondată în 2008, platforma sa combină cursuri de limbi străine bazate pe inteligență artificială cu oportunități de interacțiune cu vorbitori nativi, susținând o modalitate mai practică și mai captivantă de dezvoltare a competențelor lingvistice. Busuu activează în domeniile educației, comerțului electronic și software-ului ca serviciu, deservind o comunitate globală de peste 120 de milioane de utilizatori.
Customer Success Manager, French-Speaking (UK Remote)
Help Busuu’s enterprise customers succeed with AI-powered language learning. Lead onboarding, retention, renewals, account growth, and customer advocacy.
Descriere
- Build trusted, long-term relationships with Busuu clients
- Help customers maximise their use of Busuu and achieve agreed goals and KPIs
- Create and execute strategies that improve customer experience, gross and net retention, and account growth
- Onboard new customers and develop the capabilities needed to implement Busuu within their organisations
- Partner with business development and product teams to turn customer needs and product requirements into effective solutions
- Generate customer references, case studies, and referrals
- Track trends in the local corporate language market and monitor the competitive landscape
- Use engagement strategies to strengthen customer outcomes and business performance
- Renew and expand customer accounts
Cerințe
- At least three years of experience in customer success, client relationship management, or account management within a technology or SaaS business
- Fluency in French and English
- An entrepreneurial, solutions-focused approach centred on customer needs
- Ability to interpret customer data and present insights clearly
- Strong interest in identifying customer challenges and developing practical solutions
- Previous experience managing enterprise customers in a SaaS environment
- Additional European language skills are a plus
- Experience in the edtech industry is a plus
Beneficii
- Private health insurance
- Training budget
- Flexible working hours
- Hybrid or remote working options
- Free breakfast
- Snacks
- Fresh fruit
- Enhanced maternity and paternity leave
- Social activities including team lunches, Friday socials, and quarterly team and company events