Busuu is an education technology company that develops online language-learning products for individuals, businesses, and educational institutions. Founded in 2008, its platform combines AI-powered language courses with opportunities to interact with native speakers, supporting a more practical and engaging way to build language skills. Busuu operates across education, eCommerce, and SaaS, serving a global community of more than 120 million users.
Customer Success Manager, French-Speaking (UK Remote)
Help Busuu’s enterprise customers succeed with AI-powered language learning. Lead onboarding, retention, renewals, account growth, and customer advocacy.
Description
- Build trusted, long-term relationships with Busuu clients
- Help customers maximise their use of Busuu and achieve agreed goals and KPIs
- Create and execute strategies that improve customer experience, gross and net retention, and account growth
- Onboard new customers and develop the capabilities needed to implement Busuu within their organisations
- Partner with business development and product teams to turn customer needs and product requirements into effective solutions
- Generate customer references, case studies, and referrals
- Track trends in the local corporate language market and monitor the competitive landscape
- Use engagement strategies to strengthen customer outcomes and business performance
- Renew and expand customer accounts
Requirements
- At least three years of experience in customer success, client relationship management, or account management within a technology or SaaS business
- Fluency in French and English
- An entrepreneurial, solutions-focused approach centred on customer needs
- Ability to interpret customer data and present insights clearly
- Strong interest in identifying customer challenges and developing practical solutions
- Previous experience managing enterprise customers in a SaaS environment
- Additional European language skills are a plus
- Experience in the edtech industry is a plus
Benefits
- Private health insurance
- Training budget
- Flexible working hours
- Hybrid or remote working options
- Free breakfast
- Snacks
- Fresh fruit
- Enhanced maternity and paternity leave
- Social activities including team lunches, Friday socials, and quarterly team and company events