Construmarket
Construmarket
Construmarket este o companie braziliană de tehnologie pentru construcții, care dezvoltă instrumente digitale pentru organizații din domeniile construcțiilor, administrării facilităților și mentenanței industriale. Portofoliul său reunește platforme SaaS pentru colaborarea în proiecte bazată pe BIM, operațiuni de administrare și mentenanță a facilităților, achiziții și identificarea furnizorilor, precum și informații despre piață și publicații de specialitate. Produse și platforme precum Construmanager, Optimus, Sim+, Construcompras, Marketplace, Rede de Obras, AECweb și Galeria da Arquitetura ajută companiile să gestioneze proiecte, să eficientizeze operațiunile, să ia decizii de achiziție și să se conecteze la oportunități de-a lungul lanțului valoric din construcții. Cu o echipă de 51–200 de angajați, Construmarket oferă o varietate de roluri în tehnologie, marketplace și conținut, conectate la mediul construit.

Customer Success Analyst - Hybrid in Sao Paulo

Drive customer adoption, renewals, and account expansion across Construmarket’s SaaS platforms. Track portfolio health and support construction, facilities, and maintenance operations.

Descriere

  • Own a post-implementation customer portfolio, driving platform adoption and ongoing usage
  • Lead recurring customer check-ins and alignment meetings
  • Track usage, engagement, churn risk, and other portfolio health indicators, taking preventive action when needed
  • Oversee contract renewals, prepare for negotiations, and maintain contract continuity
  • Coordinate follow-up with overdue customers in partnership with Finance
  • Find and develop upsell and cross-sell opportunities across the customer portfolio
  • Answer functional questions, provide refresher training, and share platform best practices
  • Document customer interactions, requests, and progress in the CRM
  • Partner with Support, Implementation, Product, Sales, and Finance to resolve issues and communicate customer feedback
  • Help improve the Customer Success team’s processes and operating routines

Cerințe

  • Completed or ongoing bachelor’s degree in Business Administration, Engineering, Management, Information Technology, or a related discipline
  • Background in B2B customer service or relationship management, ideally in Customer Success or Support
  • Strong organization skills for handling multiple customers and competing priorities
  • Willingness to travel and meet customers in person
  • Experience working with SaaS companies is a plus
  • Familiarity with Zoho, HubSpot, Salesforce, or similar CRM platforms is a plus
  • Knowledge of industrial maintenance, building maintenance, or facilities management is a plus
  • Understanding of NPS, churn, health score, or similar customer metrics is a plus

Beneficii

  • Meal voucher loaded onto a Swile card
  • Work-from-home allowance loaded onto a Swile card
  • Bradesco health insurance with no copayment
  • Bradesco dental insurance
  • HDI life insurance
  • Childcare allowance for mothers and fathers with children up to 72 months old
  • TotalPass wellness and physical activity support
  • Birthday day off during the month of your birthday
  • Hybrid work arrangement

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