Construmarket qurilish, obyektlarni boshqarish va sanoat texnik xizmat ko‘rsatish sohalaridagi tashkilotlar uchun raqamli vositalar ishlab chiqadigan Braziliya qurilish texnologiyalari kompaniyasidir. Uning portfeli BIM asosidagi loyihalarda hamkorlik qilish, obyektlar va texnik xizmat ko‘rsatish operatsiyalarini boshqarish, xaridlarni amalga oshirish va yetkazib beruvchilarni izlash uchun SaaS platformalarini, shuningdek bozor tahlili hamda sohaviy media yechimlarini birlashtiradi. Construmanager, Optimus, Sim+, Construcompras, Marketplace, Rede de Obras, AECweb va Galeria da Arquitetura kabi mahsulot va platformalar kompaniyalarga loyihalarni boshqarish, operatsiyalarni soddalashtirish, xarid bo‘yicha qarorlar qabul qilish hamda qurilish qiymat zanjiridagi imkoniyatlar bilan bog‘lanishda yordam beradi. 51–200 nafar xodimga ega Construmarket qurilish muhiti bilan bog‘liq texnologiya, marketplace va kontent yo‘nalishlarida turli xil ish imkoniyatlarini taklif etadi.
Customer Success Analyst - Hybrid in Sao Paulo
Drive customer adoption, renewals, and account expansion across Construmarket’s SaaS platforms. Track portfolio health and support construction, facilities, and maintenance operations.
Tavsif
- Own a post-implementation customer portfolio, driving platform adoption and ongoing usage
- Lead recurring customer check-ins and alignment meetings
- Track usage, engagement, churn risk, and other portfolio health indicators, taking preventive action when needed
- Oversee contract renewals, prepare for negotiations, and maintain contract continuity
- Coordinate follow-up with overdue customers in partnership with Finance
- Find and develop upsell and cross-sell opportunities across the customer portfolio
- Answer functional questions, provide refresher training, and share platform best practices
- Document customer interactions, requests, and progress in the CRM
- Partner with Support, Implementation, Product, Sales, and Finance to resolve issues and communicate customer feedback
- Help improve the Customer Success team’s processes and operating routines
Talablar
- Completed or ongoing bachelor’s degree in Business Administration, Engineering, Management, Information Technology, or a related discipline
- Background in B2B customer service or relationship management, ideally in Customer Success or Support
- Strong organization skills for handling multiple customers and competing priorities
- Willingness to travel and meet customers in person
- Experience working with SaaS companies is a plus
- Familiarity with Zoho, HubSpot, Salesforce, or similar CRM platforms is a plus
- Knowledge of industrial maintenance, building maintenance, or facilities management is a plus
- Understanding of NPS, churn, health score, or similar customer metrics is a plus
Imtiyozlar
- Meal voucher loaded onto a Swile card
- Work-from-home allowance loaded onto a Swile card
- Bradesco health insurance with no copayment
- Bradesco dental insurance
- HDI life insurance
- Childcare allowance for mothers and fathers with children up to 72 months old
- TotalPass wellness and physical activity support
- Birthday day off during the month of your birthday
- Hybrid work arrangement