Construmarket
Construmarket
Construmarket is a Brazilian construction technology company developing digital tools for organizations across construction, facilities management and industrial maintenance. Its portfolio brings together SaaS platforms for BIM-enabled project collaboration, facilities and maintenance operations, procurement and supplier discovery, as well as market intelligence and industry media. Products and platforms including Construmanager, Optimus, Sim+, Construcompras, Marketplace, Rede de Obras, AECweb and Galeria da Arquitetura support companies in managing projects, streamlining operations, making purchasing decisions and connecting with opportunities across the construction value chain. With a team of 51–200 employees, Construmarket offers a range of technology, marketplace and content-focused work connected to the built environment.

Customer Success Analyst - Hybrid in Sao Paulo

Drive customer adoption, renewals, and account expansion across Construmarket’s SaaS platforms. Track portfolio health and support construction, facilities, and maintenance operations.

Description

  • Own a post-implementation customer portfolio, driving platform adoption and ongoing usage
  • Lead recurring customer check-ins and alignment meetings
  • Track usage, engagement, churn risk, and other portfolio health indicators, taking preventive action when needed
  • Oversee contract renewals, prepare for negotiations, and maintain contract continuity
  • Coordinate follow-up with overdue customers in partnership with Finance
  • Find and develop upsell and cross-sell opportunities across the customer portfolio
  • Answer functional questions, provide refresher training, and share platform best practices
  • Document customer interactions, requests, and progress in the CRM
  • Partner with Support, Implementation, Product, Sales, and Finance to resolve issues and communicate customer feedback
  • Help improve the Customer Success team’s processes and operating routines

Requirements

  • Completed or ongoing bachelor’s degree in Business Administration, Engineering, Management, Information Technology, or a related discipline
  • Background in B2B customer service or relationship management, ideally in Customer Success or Support
  • Strong organization skills for handling multiple customers and competing priorities
  • Willingness to travel and meet customers in person
  • Experience working with SaaS companies is a plus
  • Familiarity with Zoho, HubSpot, Salesforce, or similar CRM platforms is a plus
  • Knowledge of industrial maintenance, building maintenance, or facilities management is a plus
  • Understanding of NPS, churn, health score, or similar customer metrics is a plus

Benefits

  • Meal voucher loaded onto a Swile card
  • Work-from-home allowance loaded onto a Swile card
  • Bradesco health insurance with no copayment
  • Bradesco dental insurance
  • HDI life insurance
  • Childcare allowance for mothers and fathers with children up to 72 months old
  • TotalPass wellness and physical activity support
  • Birthday day off during the month of your birthday
  • Hybrid work arrangement

Related Jobs