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TDCX oferă soluții pentru experiența clienților, concepute pentru a ajuta companiile să comunice cu clienții lor și să îi sprijine prin mai multe canale. Oferta sa pune accent pe mesageria securizată, care acordă atenție protejării vieții private, permițând totodată participarea în comunități și conversațiile de grup ce mențin interacțiunile organizate și accesibile. Profilul companiei poate fi relevant pentru profesioniștii care explorează oportunități în experiența clienților, serviciile de comunicare și operațiunile conexe de suport pentru afaceri.
Customer Service Representative - TDCX (Onsite, Philippines)
Support customers across multiple communication channels for TDCX, resolving issues and closing cases efficiently. Help improve customer satisfaction through empathetic service, accurate procedures, and continuous process feedback.
Descriere
- Assist customers through all applicable communication channels.
- Assess customer needs and investigate existing issues to develop effective solutions.
- Resolve customer questions clearly and aim for resolution during the first interaction.
- Coordinate with service partners and internal teams to close cases in line with service standards.
- Share practical feedback on tools, resources, processes, and guidelines to improve workflows and customer experience.
- Follow approved procedures to deliver consistent service and maximize customer satisfaction.
- Develop lasting customer relationships by providing proactive, attentive support.
- Complete additional duties assigned by management within the employment category and contribute to ongoing improvements in TDCX’s Quality Management System.
Cerințe
- A diploma or degree in any field, including advanced, postgraduate, professional, or master’s-level qualifications.
- At least two years of relevant experience is preferred, while fresh graduates are also welcome to apply.
- Strong time-management abilities and the drive to exceed expectations.
- Capacity to manage multiple tasks and use customer-provided information to tailor responses and actions.
- Clear communication, active listening, empathy, and professional telephone etiquette.
- Confidence using computers and multiple systems, with the flexibility to learn new tools.
- Excellent spoken and written English, plus proficiency in the language used by the supported market.
Beneficii
- Competitive compensation package with additional perks.
- Medical, insurance, and social security coverage.
- Modern, world-class workplace facilities.
- Employee engagement initiatives and recognition programs.
- Structured learning and development opportunities for career progression.
- Supportive workplace culture focused on long-term growth.
- Convenient workplace location with direct public transportation connections.
- Flexible work arrangements.
- Guidance and mentoring from experienced subject-matter experts.
- Opportunity to join a globally recognized company with numerous industry awards.
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