Focusrite
Focusrite
Focusrite este un producător de tehnologii audio care deservește muzicieni, producători, creatori de podcasturi și alți profesioniști din domeniul audio din întreaga lume. Portofoliul său de produse include interfețe audio USB din gamele Scarlett, Clarett+, Vocaster, Red și RedNet, precum și preamplificatoare pentru microfoane, software de înregistrare precum Focusrite Control și Ableton Live și pachete hardware și software pentru podcasting și sunet live. Ca parte a Focusrite PLC, compania dezvoltă instrumente și accesorii conectate concepute să susțină întregul parcurs, de la captarea și producția sunetului până la interpretare și transmisie.

Customer Service Assistant (California Remote)

Support Focusrite Group customers using its music technology e-store and related services. Handle orders, registrations, activations, returns, technical questions, and coordination with global support teams.

Descriere

  • Respond to e-store, product registration, and software activation questions by phone, email, and live chat
  • Take proactive steps to reduce incoming customer inquiries
  • Coordinate sales correspondence and beta-test feedback for the Support department
  • Help manage customer responses through social media channels
  • Process e-store purchases, order tracking, pre-sales questions, and returns
  • Guide customers through product registration, software activation, and installation
  • Coordinate operational matters among end users, resellers, and distribution partners
  • Share customer insights with the e-commerce team during bi-weekly meetings
  • Route incoming feedback and technical questions to the Support team
  • Monitor and respond to Trustpilot reviews
  • Work with global support colleagues to identify recurring customer issues and gather feedback
  • Manage spare-parts orders across designated regional territories
  • Maintain and update the FAQ page
  • Take part in the Focusrite and Novation beta-testing program
  • Report to the Customer Service Supervisor while coordinating with e-store customers, website account users, Support, E-commerce, QA, Sales, Logistics, and logistics partners

Cerințe

  • At least one year of customer service experience
  • Clear and effective communication skills over the phone and by email
  • Strong listening skills and the ability to remain calm and helpful in all customer situations
  • Working knowledge of Mac and PC platforms
  • Familiarity with Microsoft Office applications
  • High school diploma, general education diploma, or equivalent experience
  • General knowledge of and interest in Focusrite Group products and brands

Beneficii

  • Focusrite Group covers 100% of employee health insurance premiums and 75% of dependent premiums
  • Dental and vision insurance
  • Life insurance
  • Short- and long-term disability coverage
  • 401(k) with employer matching
  • 28 days of paid time off
  • Employee Assistance Program
  • Group bonus scheme
  • Staff discounts on company products and merchandise

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