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First American
First American
Sponsor pentru viza H1BFinanțeImobiliareÎntreprindere
Fondată în 1889, First American este o companie de servicii imobiliare și financiare care sprijină cumpărătorii și vânzătorii de locuințe, companiile și investitorii prin produse și servicii concepute pentru piața imobiliară. Cu peste 20.000 de angajați și mai mult de 700 de birouri în întreaga lume, compania s-a dezvoltat într-o organizație de 9 miliarde de dolari, care răspunde unei game largi de nevoi din domeniul imobiliar. Activitatea First American reunește expertiza în industrie, tehnologia, inovația și implicarea în comunitate, având un accent declarat pe implicarea angajaților și cultura organizațională. Profilul său de carieră este relevant pentru profesioniștii interesați să contribuie la transformarea susținută de tehnologie în domeniul imobiliar și financiar.
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Locurile de muncă ale companiei

Customer Resolution Specialist at First American — South Carolina Remote

Handle mortgage-servicing escalations for ServiceMac by investigating complaints, coordinating resolutions, and communicating with customers through phone, email, and written correspondence.

USStatele Unite ale AmericiiSCCarolina de Sud
21 $ – 28 $ / oră
RemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăGeneralSpecialist clienți

Descriere

  • Investigate and address escalated customer questions and complaints
  • Handle routine information and research requests
  • Support customers at every escalation stage through inbound and outbound calls
  • Diagnose issues and deliver appropriate customer resolutions
  • Spot developing trends and escalate them to leadership
  • Answer customer inquiries verbally and in writing
  • Draft letters and emails that capture the key details of each inquiry
  • Track assigned cases through the pipeline while meeting critical deadlines
  • Maintain accurate logs, records, and case files
  • Serve as an internal source of information
  • Complete customer setup, onboarding, and installation activities when required
  • Order and install required equipment, then verify that customer needs are satisfied
  • Deliver training and product demonstrations as needed
  • Work with relevant business teams and departments to resolve complaints and close issues
  • Keep complete records of escalations and customer interactions
  • Take on additional duties as assigned

Cerințe

  • A high school diploma or equivalent is required
  • At least five years of related experience is generally expected
  • Experience handling customer escalations and written inquiries or complaints in a related field, industry, product, or service
  • In-depth knowledge of the company’s products and services
  • Highly organized, with strong time management and deadline-management skills
  • Strong investigative and problem-solving abilities
  • Customer service capabilities including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision-making, open-mindedness, persuasion, and critical thinking
  • Proficiency with Microsoft Office
  • Strong verbal, written, interpersonal, and communication skills
  • Ability to investigate issues and explain findings clearly in customer-focused letters or conversations
  • Strong familiarity with computerized data-entry systems or comparable applications
  • Must successfully complete background, credit, and drug screenings where allowed by applicable law

Beneficii

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) retirement plan
  • Paid time off and sick leave
  • Employee stock purchase program
  • Inclusive, people-centered workplace culture
  • Equal opportunity employment

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