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First American
First American
H1B vīzas sponsorsFinansesNekustamais īpašumsUzņēmums
1889. gadā dibinātais First American ir nekustamā īpašuma un finanšu pakalpojumu uzņēmums, kas atbalsta mājokļu pircējus, pārdevējus, uzņēmumus un investorus ar nekustamā īpašuma tirgum paredzētiem produktiem un pakalpojumiem. Ar vairāk nekā 20 000 darbinieku un vairāk nekā 700 birojiem visā pasaulē uzņēmums ir izaudzis par 9 miljardu ASV dolāru vērtu organizāciju, kas apkalpo visdažādākās ar nekustamo īpašumu saistītās vajadzības. First American darbībā apvieno nozares zināšanas, tehnoloģijas, inovācijas un iesaisti kopienā, īpašu uzmanību pievēršot darbinieku iesaistei un darba kultūrai. Uzņēmuma karjeras iespējas ir saistošas profesionāļiem, kuri vēlas veicināt tehnoloģiju nodrošinātu pārveidi nekustamā īpašuma un finanšu nozarē.
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Vakances uzņēmumā

Customer Resolution Specialist at First American — South Carolina Remote

Handle mortgage-servicing escalations for ServiceMac by investigating complaints, coordinating resolutions, and communicating with customers through phone, email, and written correspondence.

USAmerikas Savienotās ValstisSCDienvidkarolīna
21 $ – 28 $ / stunda
AttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuKlientu speciālistsVispārīgi

Apraksts

  • Investigate and address escalated customer questions and complaints
  • Handle routine information and research requests
  • Support customers at every escalation stage through inbound and outbound calls
  • Diagnose issues and deliver appropriate customer resolutions
  • Spot developing trends and escalate them to leadership
  • Answer customer inquiries verbally and in writing
  • Draft letters and emails that capture the key details of each inquiry
  • Track assigned cases through the pipeline while meeting critical deadlines
  • Maintain accurate logs, records, and case files
  • Serve as an internal source of information
  • Complete customer setup, onboarding, and installation activities when required
  • Order and install required equipment, then verify that customer needs are satisfied
  • Deliver training and product demonstrations as needed
  • Work with relevant business teams and departments to resolve complaints and close issues
  • Keep complete records of escalations and customer interactions
  • Take on additional duties as assigned

Prasības

  • A high school diploma or equivalent is required
  • At least five years of related experience is generally expected
  • Experience handling customer escalations and written inquiries or complaints in a related field, industry, product, or service
  • In-depth knowledge of the company’s products and services
  • Highly organized, with strong time management and deadline-management skills
  • Strong investigative and problem-solving abilities
  • Customer service capabilities including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision-making, open-mindedness, persuasion, and critical thinking
  • Proficiency with Microsoft Office
  • Strong verbal, written, interpersonal, and communication skills
  • Ability to investigate issues and explain findings clearly in customer-focused letters or conversations
  • Strong familiarity with computerized data-entry systems or comparable applications
  • Must successfully complete background, credit, and drug screenings where allowed by applicable law

Priekšrocības

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) retirement plan
  • Paid time off and sick leave
  • Employee stock purchase program
  • Inclusive, people-centered workplace culture
  • Equal opportunity employment

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