LogoFresh Jobs Ahead
First American
First American
H1B vizos rėmėjasFinansaiĮmonėNekilnojamasis turtas
1889 m. įkurta „First American“ yra nekilnojamojo turto ir finansinių paslaugų įmonė, teikianti būsto pirkėjams, pardavėjams, įmonėms ir investuotojams nekilnojamojo turto rinkai skirtus produktus ir paslaugas. Turėdama daugiau kaip 20 000 darbuotojų ir daugiau nei 700 biurų visame pasaulyje, įmonė išaugo į 9 mlrd. JAV dolerių vertės organizaciją, aptarnaujančią įvairius nekilnojamojo turto srities poreikius. „First American“ veikloje susijungia sektoriaus patirtis, technologijos, inovacijos ir įsitraukimas į bendruomenę, taip pat daug dėmesio skiriama darbuotojų įsitraukimui ir darbo kultūrai. Įmonės karjeros galimybės aktualios specialistams, norintiems prisidėti prie technologijomis grindžiamos transformacijos nekilnojamojo turto ir finansų srityse.
LinkedIn
Darbai įmonėje

Customer Resolution Specialist at First American — South Carolina Remote

Handle mortgage-servicing escalations for ServiceMac by investigating complaints, coordinating resolutions, and communicating with customers through phone, email, and written correspondence.

USJungtinės ValstijosSCPietų Karolina
21 $ – 28 $ / valanda
NuotolinisVisas etatasVidutinis lygisVyresnysis specialistasPrivaloma Kalba: anglųBendraKlientų specialistas

Aprašymas

  • Investigate and address escalated customer questions and complaints
  • Handle routine information and research requests
  • Support customers at every escalation stage through inbound and outbound calls
  • Diagnose issues and deliver appropriate customer resolutions
  • Spot developing trends and escalate them to leadership
  • Answer customer inquiries verbally and in writing
  • Draft letters and emails that capture the key details of each inquiry
  • Track assigned cases through the pipeline while meeting critical deadlines
  • Maintain accurate logs, records, and case files
  • Serve as an internal source of information
  • Complete customer setup, onboarding, and installation activities when required
  • Order and install required equipment, then verify that customer needs are satisfied
  • Deliver training and product demonstrations as needed
  • Work with relevant business teams and departments to resolve complaints and close issues
  • Keep complete records of escalations and customer interactions
  • Take on additional duties as assigned

Reikalavimai

  • A high school diploma or equivalent is required
  • At least five years of related experience is generally expected
  • Experience handling customer escalations and written inquiries or complaints in a related field, industry, product, or service
  • In-depth knowledge of the company’s products and services
  • Highly organized, with strong time management and deadline-management skills
  • Strong investigative and problem-solving abilities
  • Customer service capabilities including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision-making, open-mindedness, persuasion, and critical thinking
  • Proficiency with Microsoft Office
  • Strong verbal, written, interpersonal, and communication skills
  • Ability to investigate issues and explain findings clearly in customer-focused letters or conversations
  • Strong familiarity with computerized data-entry systems or comparable applications
  • Must successfully complete background, credit, and drug screenings where allowed by applicable law

Privalumai

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) retirement plan
  • Paid time off and sick leave
  • Employee stock purchase program
  • Inclusive, people-centered workplace culture
  • Equal opportunity employment

Susiję darbai