First American
First American
1889 में स्थापित First American एक रियल एस्टेट और वित्तीय सेवा कंपनी है, जो संपत्ति बाजार के लिए तैयार किए गए उत्पादों और सेवाओं के माध्यम से घर खरीदने वालों, विक्रेताओं, व्यवसायों और निवेशकों की सहायता करती है। 20,000 से अधिक कर्मचारियों और दुनिया भर में 700 से अधिक कार्यालयों के साथ, कंपनी एक 9 अरब डॉलर के संगठन के रूप में विकसित हुई है और रियल एस्टेट से जुड़ी विभिन्न आवश्यकताओं को पूरा करती है। First American का कार्य उद्योग विशेषज्ञता, प्रौद्योगिकी, नवाचार और सामुदायिक सहभागिता को एक साथ लाता है, जिसमें कर्मचारी सहभागिता और कार्यस्थल संस्कृति पर विशेष ध्यान दिया जाता है। इसका करियर प्रोफाइल उन पेशेवरों के लिए प्रासंगिक है जो रियल एस्टेट और वित्त के क्षेत्र में प्रौद्योगिकी-सक्षम बदलाव में योगदान करने में रुचि रखते हैं।

Customer Resolution Specialist at First American — South Carolina Remote

Handle mortgage-servicing escalations for ServiceMac by investigating complaints, coordinating resolutions, and communicating with customers through phone, email, and written correspondence.

विवरण

  • Investigate and address escalated customer questions and complaints
  • Handle routine information and research requests
  • Support customers at every escalation stage through inbound and outbound calls
  • Diagnose issues and deliver appropriate customer resolutions
  • Spot developing trends and escalate them to leadership
  • Answer customer inquiries verbally and in writing
  • Draft letters and emails that capture the key details of each inquiry
  • Track assigned cases through the pipeline while meeting critical deadlines
  • Maintain accurate logs, records, and case files
  • Serve as an internal source of information
  • Complete customer setup, onboarding, and installation activities when required
  • Order and install required equipment, then verify that customer needs are satisfied
  • Deliver training and product demonstrations as needed
  • Work with relevant business teams and departments to resolve complaints and close issues
  • Keep complete records of escalations and customer interactions
  • Take on additional duties as assigned

आवश्यकताएँ

  • A high school diploma or equivalent is required
  • At least five years of related experience is generally expected
  • Experience handling customer escalations and written inquiries or complaints in a related field, industry, product, or service
  • In-depth knowledge of the company’s products and services
  • Highly organized, with strong time management and deadline-management skills
  • Strong investigative and problem-solving abilities
  • Customer service capabilities including active listening, adaptability, creativity, conflict resolution, collaboration, negotiation, decision-making, open-mindedness, persuasion, and critical thinking
  • Proficiency with Microsoft Office
  • Strong verbal, written, interpersonal, and communication skills
  • Ability to investigate issues and explain findings clearly in customer-focused letters or conversations
  • Strong familiarity with computerized data-entry systems or comparable applications
  • Must successfully complete background, credit, and drug screenings where allowed by applicable law

लाभ

  • Medical coverage
  • Dental coverage
  • Vision coverage
  • 401(k) retirement plan
  • Paid time off and sick leave
  • Employee stock purchase program
  • Inclusive, people-centered workplace culture
  • Equal opportunity employment

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