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Elevance Health
Elevance Health
Sponsor pentru viza H1BAsigurare de sănătateAsistență medicalăB2B
Elevance Health este o companie de servicii medicale și asigurări de sănătate care dezvoltă o abordare mai amplă și pe termen lung pentru sprijinirea sănătății oamenilor. Activitatea sa combină beneficiile medicale, serviciile integrate pentru sănătatea întregii persoane și capacitățile de sănătate digitală, concepute pentru a conecta mai eficient îngrijirea medicală cu acoperirea de asigurare. Cu o echipă de aproape 100.000 de angajați care deservește peste 118 milioane de persoane, Elevance Health oferă roluri într-o organizație mare și multidisciplinară, concentrată pe îmbunătățirea rezultatelor în materie de sănătate, evoluția sistemului de sănătate și sprijinirea unor comunități mai puternice.
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Locurile de muncă ale companiei

Customer Care Representative - Elevance Health - Latham, NY Hybrid

Support Elevance Health customers with insurance benefits, eligibility, provider contract, and claims questions. Resolve inquiries through phone and digital channels while documenting cases and coordinating timely solutions.

USStatele Unite ale AmericiiNYNew York
19 $ – 22 $ / oră
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Complete required foundational training
  • Respond to internal and external customer questions by phone and written correspondence about insurance benefits, provider contracts, eligibility, and claims
  • Assess customer issues and provide accurate information and solutions
  • Use PC and image-station systems to retrieve and extract information
  • Record inquiries, activities, updates, and outcomes in databases
  • Build and sustain positive customer relationships
  • Coordinate with internal functions to address customer requests accurately and promptly
  • Research and analyze data to resolve operational and customer-service issues
  • Provide requested information to internal and external customers
  • Make and receive routine follow-up calls and emails under immediate supervision
  • Use computerized tools for tracking, information retrieval, and troubleshooting
  • Manage calls, texts, faxes, and electronic queues while taking notes and assisting customers
  • Perform additional duties as assigned

Cerințe

  • Reside in New York
  • High school diploma or equivalent plus prior experience in an automated customer-service environment, or an equivalent combination of education and experience
  • Pass the applicable pre-employment testing battery
  • Call-center experience is strongly preferred
  • Experience in a healthcare or mental-health setting is strongly preferred
  • Demonstrate strong computer skills and the ability to learn and navigate new systems and applications quickly
  • Demonstrate strong oral, written, and interpersonal communication skills
  • Apply problem-solving, facilitation, and analytical skills
  • Multitask while managing calls, texts, faxes, and electronic queues
  • Maintain concentration during extended periods of sitting
  • Work effectively in a fast-paced, high-pressure environment
  • Demonstrate attention to detail, critical thinking, and problem-solving ability
  • Show empathy and persistence when resolving caller concerns
  • Use digital tools and platforms comfortably and proficiently
  • Work a structured schedule, with occasional overtime or flexibility based on business needs
  • Work from the office when required

Beneficii

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Employee stock purchase opportunity
  • 401(k) contributions and company match
  • Merit-based pay increases
  • Paid holidays
  • Paid time off
  • Incentive bonus programs
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Short-term disability coverage
  • Long-term disability coverage
  • Stock purchase plan
  • Life insurance
  • Wellness programs
  • Financial education resources
  • Flexible or virtual work arrangement
  • Occasional overtime or schedule flexibility based on business needs
  • Required training sessions delivered in person

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La sediuNormă întreagăSeniorLiderLimbă Obligatorie: englezăGeneralSupervizor
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