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Elevance Health
Elevance Health
H1B Visa SponsorB2BHealthcareHealthcare Insurance
Elevance Health is a healthcare and health insurance company building a broader, long-term approach to supporting people’s health. Its work combines health benefits, integrated whole-health services, and digital health capabilities designed to connect care and coverage more effectively. With a workforce of nearly 100,000 associates serving more than 118 million people, Elevance Health offers roles across a large, multidisciplinary organization focused on improving health outcomes, evolving the healthcare system, and supporting stronger communities.
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Customer Care Representative - Elevance Health - Latham, NY Hybrid

Support Elevance Health customers with insurance benefits, eligibility, provider contract, and claims questions. Resolve inquiries through phone and digital channels while documenting cases and coordinating timely solutions.

USUnited StatesNYNew York
$19 – $22 / hour
HybridFull-timeMiddleSeniorEnglish RequiredCustomer Support

Description

  • Complete required foundational training
  • Respond to internal and external customer questions by phone and written correspondence about insurance benefits, provider contracts, eligibility, and claims
  • Assess customer issues and provide accurate information and solutions
  • Use PC and image-station systems to retrieve and extract information
  • Record inquiries, activities, updates, and outcomes in databases
  • Build and sustain positive customer relationships
  • Coordinate with internal functions to address customer requests accurately and promptly
  • Research and analyze data to resolve operational and customer-service issues
  • Provide requested information to internal and external customers
  • Make and receive routine follow-up calls and emails under immediate supervision
  • Use computerized tools for tracking, information retrieval, and troubleshooting
  • Manage calls, texts, faxes, and electronic queues while taking notes and assisting customers
  • Perform additional duties as assigned

Requirements

  • Reside in New York
  • High school diploma or equivalent plus prior experience in an automated customer-service environment, or an equivalent combination of education and experience
  • Pass the applicable pre-employment testing battery
  • Call-center experience is strongly preferred
  • Experience in a healthcare or mental-health setting is strongly preferred
  • Demonstrate strong computer skills and the ability to learn and navigate new systems and applications quickly
  • Demonstrate strong oral, written, and interpersonal communication skills
  • Apply problem-solving, facilitation, and analytical skills
  • Multitask while managing calls, texts, faxes, and electronic queues
  • Maintain concentration during extended periods of sitting
  • Work effectively in a fast-paced, high-pressure environment
  • Demonstrate attention to detail, critical thinking, and problem-solving ability
  • Show empathy and persistence when resolving caller concerns
  • Use digital tools and platforms comfortably and proficiently
  • Work a structured schedule, with occasional overtime or flexibility based on business needs
  • Work from the office when required

Benefits

  • Comprehensive benefits package
  • Incentive and recognition programs
  • Employee stock purchase opportunity
  • 401(k) contributions and company match
  • Merit-based pay increases
  • Paid holidays
  • Paid time off
  • Incentive bonus programs
  • Medical coverage
  • Dental coverage
  • Vision coverage
  • Short-term disability coverage
  • Long-term disability coverage
  • Stock purchase plan
  • Life insurance
  • Wellness programs
  • Financial education resources
  • Flexible or virtual work arrangement
  • Occasional overtime or schedule flexibility based on business needs
  • Required training sessions delivered in person

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