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TransUnion
TransUnion
Sponsor pentru viza H1BConsultanțăLogisticăMarketing
TransUnion este o companie globală de informații și analize de credit cu sediul în SUA, care ajută consumatorii și companiile să ia decizii informate folosind date. Oferta sa pentru consumatori include monitorizarea creditului, accesul la rapoarte de credit, alerte privind fraudele, protecția împotriva furtului de identitate și instrumente pentru gestionarea situației de credit, în timp ce soluțiile sale pentru companii sprijină administrarea portofoliilor de credit, atragerea clienților, recuperarea datoriilor și prevenirea fraudelor. TransUnion deservește organizații din domeniile serviciilor financiare, auto și media, punând accent pe incluziunea financiară, securitatea datelor și confidențialitatea consumatorilor. Activitatea sa acoperă tehnologia, analiza datelor și serviciile pentru persoane și organizații care gestionează aspecte legate de credit și risc.
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Croatian-Speaking Customer Service Incident Coordinator

Support UK customers affected by fraud, identity theft and data breaches, guiding them through case resolution. Coordinate updates and remediation with customers, clients and specialist teams.

GBRegatul UnitRemoteNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăLimbă Obligatorie: croatăAsistență clienți

Descriere

  • Interview customers by phone to collect details about fraud, data breaches and identity theft.
  • Assess case information, determine incident severity and identify appropriate next steps.
  • Provide empathetic, professional support to people affected by fraud, identity theft or data breaches.
  • Keep customers informed and guide them throughout incident resolution.
  • Coordinate communication between customers, clients and internal subject matter experts.
  • Collect and maintain case records and supporting evidence for identity restoration and remediation.
  • Prepare correspondence and contact creditors, government agencies and other third parties as needed.
  • Explain available services, support options and recommended actions to customers.
  • Help clients and customers understand breach-related incidents and determine remediation needs.
  • Escalate cases needing specialist assistance and coordinate communications, meetings and updates across teams.
  • Report to the Associate Lead, Customer Support Operations.

Cerințe

  • Fluent written and spoken Croatian and English.
  • Previous customer service experience, preferably in a fast-paced, customer-facing or support setting.
  • Strong communication and interpersonal abilities.
  • Ability to assess information and customer needs and make sound decisions on incident cases.
  • Well-organised, detail-oriented approach.
  • Ability to handle multiple cases while keeping accurate records.
  • Proficiency with Microsoft Outlook, Word and Excel.
  • Ability to accurately document and manage customer case information in internal systems.
  • Experience with customer service, case management or customer relationship management platforms.

Beneficii

  • 26 days of annual leave plus bank holidays, with entitlement increasing over time.
  • Global paid wellness days.
  • An additional day off for your birthday.
  • Contributory pension scheme.
  • Access to the TransUnion Employee Stock Purchase Plan.
  • Private healthcare.
  • Wellbeing programmes covering physical, mental and financial fitness.
  • Access to mindfulness tools.
  • Access to diversity forums and communities.
  • Training and development opportunities.
  • Flexible working policies and practices.
  • Reasonable adjustments during the recruitment process.

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