Field Support Representative, Veterinary Diagnostics
IDEXXSupport veterinary clinics across Kent and Essex with IDEXX diagnostic products. Install equipment, train clinic teams, and troubleshoot customer issues.
खोलें
TransUnion अमेरिका स्थित एक वैश्विक क्रेडिट सूचना और अंतर्दृष्टि कंपनी है, जो डेटा की मदद से उपभोक्ताओं और व्यवसायों को सूचित निर्णय लेने में सहायता करती है। इसके उपभोक्ता उत्पादों में क्रेडिट निगरानी, क्रेडिट रिपोर्ट तक पहुंच, धोखाधड़ी संबंधी अलर्ट, पहचान की चोरी से सुरक्षा और क्रेडिट स्वास्थ्य प्रबंधन के उपकरण शामिल हैं। इसके व्यावसायिक समाधान क्रेडिट पोर्टफोलियो प्रबंधन, ग्राहक अधिग्रहण, ऋण वसूली और धोखाधड़ी की रोकथाम में सहायता करते हैं। TransUnion वित्तीय सेवाओं, ऑटोमोटिव और मीडिया क्षेत्रों के संगठनों को सेवाएं प्रदान करती है और वित्तीय समावेशन, डेटा सुरक्षा तथा उपभोक्ता गोपनीयता पर ध्यान केंद्रित करती है। इसका कार्य उन लोगों और संगठनों के लिए प्रौद्योगिकी, विश्लेषण और सेवाओं तक विस्तृत है जो क्रेडिट और जोखिम से जुड़े निर्णय लेते हैं।
Croatian-Speaking Customer Service Incident Coordinator
Support UK customers affected by fraud, identity theft and data breaches, guiding them through case resolution. Coordinate updates and remediation with customers, clients and specialist teams.
विवरण
- Interview customers by phone to collect details about fraud, data breaches and identity theft.
- Assess case information, determine incident severity and identify appropriate next steps.
- Provide empathetic, professional support to people affected by fraud, identity theft or data breaches.
- Keep customers informed and guide them throughout incident resolution.
- Coordinate communication between customers, clients and internal subject matter experts.
- Collect and maintain case records and supporting evidence for identity restoration and remediation.
- Prepare correspondence and contact creditors, government agencies and other third parties as needed.
- Explain available services, support options and recommended actions to customers.
- Help clients and customers understand breach-related incidents and determine remediation needs.
- Escalate cases needing specialist assistance and coordinate communications, meetings and updates across teams.
- Report to the Associate Lead, Customer Support Operations.
आवश्यकताएँ
- Fluent written and spoken Croatian and English.
- Previous customer service experience, preferably in a fast-paced, customer-facing or support setting.
- Strong communication and interpersonal abilities.
- Ability to assess information and customer needs and make sound decisions on incident cases.
- Well-organised, detail-oriented approach.
- Ability to handle multiple cases while keeping accurate records.
- Proficiency with Microsoft Outlook, Word and Excel.
- Ability to accurately document and manage customer case information in internal systems.
- Experience with customer service, case management or customer relationship management platforms.
लाभ
- 26 days of annual leave plus bank holidays, with entitlement increasing over time.
- Global paid wellness days.
- An additional day off for your birthday.
- Contributory pension scheme.
- Access to the TransUnion Employee Stock Purchase Plan.
- Private healthcare.
- Wellbeing programmes covering physical, mental and financial fitness.
- Access to mindfulness tools.
- Access to diversity forums and communities.
- Training and development opportunities.
- Flexible working policies and practices.
- Reasonable adjustments during the recruitment process.
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