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TransUnion
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TransUnion ir ASV bāzēts globāls kredītinformācijas un analītikas uzņēmums, kas palīdz patērētājiem un uzņēmumiem pieņemt pārdomātus lēmumus, izmantojot datus. Tā patērētājiem paredzētie pakalpojumi ietver kredītvēstures uzraudzību, piekļuvi kredīta pārskatam, brīdinājumus par krāpšanu, aizsardzību pret identitātes zādzību un rīkus kredītspējas pārvaldībai. Uzņēmumiem paredzētie risinājumi atbalsta kredītportfeļu pārvaldību, klientu piesaisti, parādu atgūšanu un krāpšanas novēršanu. TransUnion apkalpo finanšu pakalpojumu, autobūves un plašsaziņas līdzekļu organizācijas, koncentrējoties uz finansiālo iekļaušanu, datu drošību un patērētāju privātumu. Tā darbība aptver tehnoloģijas, analītiku un pakalpojumus cilvēkiem un organizācijām, kas risina ar kredītu un risku saistītus jautājumus.
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Vakances uzņēmumā

Croatian-Speaking Customer Service Incident Coordinator

Support UK customers affected by fraud, identity theft and data breaches, guiding them through case resolution. Coordinate updates and remediation with customers, clients and specialist teams.

GBApvienotā KaralisteAttālinātiPilna slodzeVidējais līmenisVecākais speciālistsNepieciešamā Valoda: angļuNepieciešamā Valoda: horvātuKlientu atbalsts

Apraksts

  • Interview customers by phone to collect details about fraud, data breaches and identity theft.
  • Assess case information, determine incident severity and identify appropriate next steps.
  • Provide empathetic, professional support to people affected by fraud, identity theft or data breaches.
  • Keep customers informed and guide them throughout incident resolution.
  • Coordinate communication between customers, clients and internal subject matter experts.
  • Collect and maintain case records and supporting evidence for identity restoration and remediation.
  • Prepare correspondence and contact creditors, government agencies and other third parties as needed.
  • Explain available services, support options and recommended actions to customers.
  • Help clients and customers understand breach-related incidents and determine remediation needs.
  • Escalate cases needing specialist assistance and coordinate communications, meetings and updates across teams.
  • Report to the Associate Lead, Customer Support Operations.

Prasības

  • Fluent written and spoken Croatian and English.
  • Previous customer service experience, preferably in a fast-paced, customer-facing or support setting.
  • Strong communication and interpersonal abilities.
  • Ability to assess information and customer needs and make sound decisions on incident cases.
  • Well-organised, detail-oriented approach.
  • Ability to handle multiple cases while keeping accurate records.
  • Proficiency with Microsoft Outlook, Word and Excel.
  • Ability to accurately document and manage customer case information in internal systems.
  • Experience with customer service, case management or customer relationship management platforms.

Priekšrocības

  • 26 days of annual leave plus bank holidays, with entitlement increasing over time.
  • Global paid wellness days.
  • An additional day off for your birthday.
  • Contributory pension scheme.
  • Access to the TransUnion Employee Stock Purchase Plan.
  • Private healthcare.
  • Wellbeing programmes covering physical, mental and financial fitness.
  • Access to mindfulness tools.
  • Access to diversity forums and communities.
  • Training and development opportunities.
  • Flexible working policies and practices.
  • Reasonable adjustments during the recruitment process.

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