Field Support Representative, Veterinary Diagnostics
IDEXXSupport veterinary clinics across Kent and Essex with IDEXX diagnostic products. Install equipment, train clinic teams, and troubleshoot customer issues.
Open
TransUnion is a U.S.-based global credit information and insights company that helps consumers and businesses make informed decisions using data. Its consumer offerings include credit monitoring, credit report access, fraud alerts, identity theft protection, and tools for managing credit health, while its business solutions support credit portfolio management, customer acquisition, debt recovery, and fraud prevention. TransUnion serves organizations across financial services, automotive, and media, with a focus on financial inclusion, data security, and consumer privacy. Its work spans technology, analytics, and services for people and organizations navigating credit and risk.
Croatian-Speaking Customer Service Incident Coordinator
Support UK customers affected by fraud, identity theft and data breaches, guiding them through case resolution. Coordinate updates and remediation with customers, clients and specialist teams.
Description
- Interview customers by phone to collect details about fraud, data breaches and identity theft.
- Assess case information, determine incident severity and identify appropriate next steps.
- Provide empathetic, professional support to people affected by fraud, identity theft or data breaches.
- Keep customers informed and guide them throughout incident resolution.
- Coordinate communication between customers, clients and internal subject matter experts.
- Collect and maintain case records and supporting evidence for identity restoration and remediation.
- Prepare correspondence and contact creditors, government agencies and other third parties as needed.
- Explain available services, support options and recommended actions to customers.
- Help clients and customers understand breach-related incidents and determine remediation needs.
- Escalate cases needing specialist assistance and coordinate communications, meetings and updates across teams.
- Report to the Associate Lead, Customer Support Operations.
Requirements
- Fluent written and spoken Croatian and English.
- Previous customer service experience, preferably in a fast-paced, customer-facing or support setting.
- Strong communication and interpersonal abilities.
- Ability to assess information and customer needs and make sound decisions on incident cases.
- Well-organised, detail-oriented approach.
- Ability to handle multiple cases while keeping accurate records.
- Proficiency with Microsoft Outlook, Word and Excel.
- Ability to accurately document and manage customer case information in internal systems.
- Experience with customer service, case management or customer relationship management platforms.
Benefits
- 26 days of annual leave plus bank holidays, with entitlement increasing over time.
- Global paid wellness days.
- An additional day off for your birthday.
- Contributory pension scheme.
- Access to the TransUnion Employee Stock Purchase Plan.
- Private healthcare.
- Wellbeing programmes covering physical, mental and financial fitness.
- Access to mindfulness tools.
- Access to diversity forums and communities.
- Training and development opportunities.
- Flexible working policies and practices.
- Reasonable adjustments during the recruitment process.
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