Field Support Representative, Veterinary Diagnostics
IDEXXSupport veterinary clinics across Kent and Essex with IDEXX diagnostic products. Install equipment, train clinic teams, and troubleshoot customer issues.
Open
Acacium Group is a healthcare solutions platform specializing in workforce staffing and integrated healthcare services. It combines clinical expertise with digital tools, technology, and analytics to help public and private healthcare providers address workforce needs and deliver efficient patient care. The company also works with life sciences organizations to support their growth. Its hiring context spans a large, global staffing business focused on healthcare and related specialist services.
Remote Customer Care Advisor – ADHD and Autism Assessments
Support patients across Xyla’s UK ADHD and autism assessment pathways by arranging appointments, carrying out screening calls and keeping healthcare records accurate.
Description
- Serve as a main contact for people progressing through ADHD or autism assessments.
- Respond to patient enquiries about ADHD and autism assessments.
- Carry out screening calls.
- Guide patients through the booking process.
- Arrange and manage appointments.
- Coordinate availability with clinicians and patients.
- Keep records and documentation accurate.
- Track progress through assessment pathways.
- Spot and escalate risks, delays or other issues when needed.
- Maintain accurate data to support quality, compliance and reporting.
Requirements
- Organise competing priorities effectively in a fast-paced setting.
- Communicate clearly and manage relationships with stakeholders.
- Pay close attention to detail.
- Have experience in a customer service-focused environment.
Benefits
- Employer-funded pension contributions.
- Life assurance.
- Healthcare benefits.
- 25 days of annual leave plus bank holidays.
- Annual leave allowance that grows with length of service.
- Optional private medical insurance.
- Critical illness cover.
- Dental insurance.
- Healthcare cash plan.
- Option to buy or sell annual leave.
- Gym scheme.
- Car scheme.
- Bike scheme.
- Technology voucher scheme.
- Season ticket travel loans.
- Round-the-clock wellbeing support for you and your immediate family.
- Employee Assistance Programme.
- Digital wellbeing app and wellbeing resources.
- Discounted neurodevelopmental assessments for you and your loved ones.
- Discounts on shopping, travel, entertainment, dining, lifestyle and more.
- Fully funded professional qualifications through apprenticeship programmes.
- Mentoring and coaching.
- Leadership development programmes.
- Online learning and development opportunities.
- Career development opportunities across the global organisation.
- Long-service awards.
- Recognition for outstanding performance and peer contributions.
- Two paid volunteering days each year.
- Flexible working options and reasonable adjustments where possible.
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