Field Support Representative, Veterinary Diagnostics
IDEXXSupport veterinary clinics across Kent and Essex with IDEXX diagnostic products. Install equipment, train clinic teams, and troubleshoot customer issues.
Open
Unit4 develops cloud-based enterprise software for organizations whose work depends on people, services, and collaboration. Its portfolio spans enterprise resource planning (ERP), human capital management (HCM), financial planning and analysis (FP&A), financial management, and source-to-contract (S2C), with applications for professional services firms, public-sector organizations, nonprofits, and higher-education institutions.
By combining finance, HR, and project-management capabilities with AI-enabled tools, Unit4 helps teams streamline operational work and make more informed decisions. The platform is designed for business leaders including CFOs, CHROs, and CIOs who need clearer performance insight, more connected workflows, and the flexibility to adapt as their organizations evolve.
Senior Performance Support Specialist – Unit4 Financials by Coda
Optimize performance for Unit4 Financials by Coda customers in this senior support role. Troubleshoot technical issues and build proactive monitoring across implementations.
Description
- Tune Unit4 Financials by Coda before and after go-live.
- Resolve technical and application performance issues across new implementations and established live environments.
- Build proactive monitoring to detect and address performance problems earlier.
- Establish ongoing performance-tuning practices to sustain optimal system performance.
- Follow information security requirements and company policies and procedures.
- Provide proactive performance and technical support before and after go-live as part of the U4F by Coda team.
- Work with a Senior Performance & Optimisation Consultant and a Database Administrator.
- Make occasional customer visits and attend in-person meetings as needed.
Requirements
- Working knowledge of Unit4 Financials by Coda is required.
- At least five years of experience in customer success and performance optimization.
- Practical experience using AI productivity tools such as Microsoft Copilot.
- Ability to use AI to improve productivity and identify automation opportunities.
- Experience in database-centric, web-enabled environments.
- Ability to tune databases using SQL queries, indexes, statistics, and database views.
- Understanding of database replication.
- Understanding of web services and extension kit flows.
- Experience with Java applications and containers, including JBOSS and Wildfly.
- Experience implementing systems in SaaS environments on Azure.
- Knowledge of TCP/IP and core networking concepts and protocols.
- Strong communication and interpersonal skills.
- A methodical approach to logical problem-solving.
- Ability to work under pressure.
- Enthusiasm and flexibility.
- A collaborative team approach.
- Willingness to travel for occasional in-person customer meetings.
- The role may require security clearance and background checks, including right-to-work, identity, criminal record declaration, and work history checks.
Benefits
- Flexible paid time off policy.
- Remote working opportunities.
- Global Wellbeing Days.
- Resources and guidance for professional development.
- Talented colleagues, role models, and mentors.
- A safe and inclusive workplace.
- Employee Resource Groups open to everyone.
- Sustainability initiatives through the Environmental, Social, and Governance strategy and Act4Good programme.
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