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TransUnion
TransUnion
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TransUnion — iste’molchilar va bizneslarga ma’lumotlardan foydalanib, asoslangan qarorlar qabul qilishda yordam beradigan, AQShda joylashgan global kredit axboroti va tahliliy ma’lumotlar kompaniyasi. Uning iste’molchilar uchun xizmatlari kredit monitoringi, kredit hisobotidan foydalanish, firibgarlik haqida ogohlantirishlar, shaxsni o‘g‘irlashdan himoya va kredit holatini boshqarish vositalarini o‘z ichiga oladi. Biznes yechimlari esa kredit portfelini boshqarish, mijozlarni jalb qilish, qarzdorlikni undirish va firibgarlikning oldini olishni qo‘llab-quvvatlaydi. TransUnion moliyaviy xizmatlar, avtomobilsozlik va media sohalaridagi tashkilotlarga xizmat ko‘rsatib, moliyaviy inklyuziya, ma’lumotlar xavfsizligi va iste’molchilar maxfiyligiga e’tibor qaratadi. Kompaniya faoliyati kredit va xatarlar bilan ishlaydigan shaxslar hamda tashkilotlar uchun texnologiyalar, tahlil va xizmatlarni qamrab oladi.
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Kompaniyadagi ish o‘rinlari

Croatian-Speaking Customer Service Incident Coordinator

Support UK customers affected by fraud, identity theft and data breaches, guiding them through case resolution. Coordinate updates and remediation with customers, clients and specialist teams.

GBBuyuk BritaniyaMasofaviyTo‘liq stavkaO‘rta darajaSeniorTalab Qilinadigan Til: inglizchaTalab Qilinadigan Til: xorvatMijozlarni qo‘llab-quvvatlash

Tavsif

  • Interview customers by phone to collect details about fraud, data breaches and identity theft.
  • Assess case information, determine incident severity and identify appropriate next steps.
  • Provide empathetic, professional support to people affected by fraud, identity theft or data breaches.
  • Keep customers informed and guide them throughout incident resolution.
  • Coordinate communication between customers, clients and internal subject matter experts.
  • Collect and maintain case records and supporting evidence for identity restoration and remediation.
  • Prepare correspondence and contact creditors, government agencies and other third parties as needed.
  • Explain available services, support options and recommended actions to customers.
  • Help clients and customers understand breach-related incidents and determine remediation needs.
  • Escalate cases needing specialist assistance and coordinate communications, meetings and updates across teams.
  • Report to the Associate Lead, Customer Support Operations.

Talablar

  • Fluent written and spoken Croatian and English.
  • Previous customer service experience, preferably in a fast-paced, customer-facing or support setting.
  • Strong communication and interpersonal abilities.
  • Ability to assess information and customer needs and make sound decisions on incident cases.
  • Well-organised, detail-oriented approach.
  • Ability to handle multiple cases while keeping accurate records.
  • Proficiency with Microsoft Outlook, Word and Excel.
  • Ability to accurately document and manage customer case information in internal systems.
  • Experience with customer service, case management or customer relationship management platforms.

Imtiyozlar

  • 26 days of annual leave plus bank holidays, with entitlement increasing over time.
  • Global paid wellness days.
  • An additional day off for your birthday.
  • Contributory pension scheme.
  • Access to the TransUnion Employee Stock Purchase Plan.
  • Private healthcare.
  • Wellbeing programmes covering physical, mental and financial fitness.
  • Access to mindfulness tools.
  • Access to diversity forums and communities.
  • Training and development opportunities.
  • Flexible working policies and practices.
  • Reasonable adjustments during the recruitment process.

O‘xshash ish o‘rinlari