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Concord Servicing
Concord Servicing
201 – 500 Angajați
FinanțeFintechServicii bancare
Concord Servicing este o companie de tehnologie financiară și servicii de administrare a împrumuturilor, care sprijină inițiatorii de împrumuturi, furnizorii de capital și clienții acestora în mai multe clase de active. Bazându-se pe o experiență de peste 30 de ani, compania gestionează creanțe de la consumatori, facturarea și plățile în mai multe valute, colectarea creanțelor și software care oferă acces în timp real la portofolii. Concord Servicing operează în Statele Unite și Mexic, combinând procese axate pe conformitate cu servicii de administrare scalabile pentru clienții care gestionează portofolii complexe de împrumuturi.
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Commercial Customer Service Representative

Support commercial customers and clients at Concord Servicing, a loan-servicing company. Manage payments, account documentation, insurance tracking, portal assistance, and compliance reporting.

MXMexic
20.000 $ – 23.000 $ / an
HibridNormă întreagăNivel mediuSeniorLimbă Obligatorie: englezăAsistență clienți

Descriere

  • Serve customers, clients, and colleagues while meeting KPI-based production targets.
  • Manage inbound and outbound calls and ticket responses using company knowledge resources and peer support.
  • Create customized reports, documentation, reconciliations, and process confirmations.
  • Deliver customer and client support through phone, email, and other communication channels.
  • Strengthen customer and client relationships while identifying ways to improve satisfaction and retention.
  • Support teammates and contribute to departmental objectives.
  • Process customer payments by phone accurately and according to company policies.
  • Assist with payment plans, payment issues, refunds, and balance transfers.
  • Work with accounting and booking teams to resolve account discrepancies.
  • Provide account statements, invoices, PIF letters, amortization schedules, payment histories, and other requested records.
  • Process account modifications, update customer information, and maintain accurate system records.
  • Track casework, resolve applicable cases within 1–2 business days, and document calls and next steps.
  • Coordinate with insurance partners to verify status and keep accounts compliant.
  • Help customers access and use the customer portal, including self-service tools and technical features.
  • Ensure customer interactions and transactions follow company policies, procedures, and regulatory requirements.
  • Maintain accurate records for internal and external audit requests.
  • Coordinate with customer service, bookings, collections, accounting, and client experience teams.
  • Attend meetings, training sessions, performance reviews, and town halls.
  • Complete additional duties, provide supplemental training or Q&A support, and shift between casework and phone responsibilities as business needs change.

Cerințe

  • Excellent written and verbal communication skills, including professional email etiquette.
  • Ability to meet and consistently maintain management-defined performance targets.
  • Three to five years of combined customer service or account management experience in financial services, banking, or a related industry.
  • Preference for gaining most of this experience with one or two employers.
  • Ability to coordinate schedule adjustments with management based on client, company, or business needs.
  • Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Adobe.
  • Strong attention to detail and organization, with the ability to prioritize work effectively and follow specific instructions.
  • Positive, enthusiastic approach with a commitment to supporting teammates, the company, and the industry.
  • Ability to manage multiple tasks while meeting time-management objectives.

Beneficii

  • Base salary: 10,600
  • Bonus: 7,000
  • Food vouchers
  • Internet bonus
  • Medical insurance
  • Life insurance
  • Dental insurance

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