Remote Marketing Intern (University Student)
PRIME AGENCY M&M
Support social media, branding and event campaigns at Berlin boutique agency PRIME AGENCY M&M while gaining practical experience alongside university studies.
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Concord Servicing एक वित्तीय प्रौद्योगिकी और ऋण सेवा कंपनी है, जो विभिन्न परिसंपत्ति वर्गों में ऋण देने वाली संस्थाओं, पूंजी प्रदाताओं और उनके ग्राहकों को सहायता प्रदान करती है। 30 से अधिक वर्षों के अनुभव के आधार पर, कंपनी उपभोक्ता प्राप्य राशियों, बहु-मुद्रा बिलिंग और भुगतानों, वसूली तथा ऐसे सॉफ़्टवेयर का प्रबंधन करती है जो पोर्टफोलियो तक रीयल-टाइम पहुँच प्रदान करता है। Concord Servicing संयुक्त राज्य अमेरिका और मेक्सिको में कार्य करती है और जटिल ऋण पोर्टफोलियो का प्रबंधन करने वाले ग्राहकों के लिए अनुपालन-केंद्रित प्रक्रियाओं को विस्तार योग्य सेवा सहायता के साथ जोड़ती है।
Commercial Customer Service Representative
Support commercial customers and clients at Concord Servicing, a loan-servicing company. Manage payments, account documentation, insurance tracking, portal assistance, and compliance reporting.
मैक्सिको$20,000 – $23,000 / वर्ष
हाइब्रिडपूर्णकालिकमध्य स्तरवरिष्ठआवश्यक भाषा: अंग्रेज़ीग्राहक सहायताविवरण
- Serve customers, clients, and colleagues while meeting KPI-based production targets.
- Manage inbound and outbound calls and ticket responses using company knowledge resources and peer support.
- Create customized reports, documentation, reconciliations, and process confirmations.
- Deliver customer and client support through phone, email, and other communication channels.
- Strengthen customer and client relationships while identifying ways to improve satisfaction and retention.
- Support teammates and contribute to departmental objectives.
- Process customer payments by phone accurately and according to company policies.
- Assist with payment plans, payment issues, refunds, and balance transfers.
- Work with accounting and booking teams to resolve account discrepancies.
- Provide account statements, invoices, PIF letters, amortization schedules, payment histories, and other requested records.
- Process account modifications, update customer information, and maintain accurate system records.
- Track casework, resolve applicable cases within 1–2 business days, and document calls and next steps.
- Coordinate with insurance partners to verify status and keep accounts compliant.
- Help customers access and use the customer portal, including self-service tools and technical features.
- Ensure customer interactions and transactions follow company policies, procedures, and regulatory requirements.
- Maintain accurate records for internal and external audit requests.
- Coordinate with customer service, bookings, collections, accounting, and client experience teams.
- Attend meetings, training sessions, performance reviews, and town halls.
- Complete additional duties, provide supplemental training or Q&A support, and shift between casework and phone responsibilities as business needs change.
आवश्यकताएँ
- Excellent written and verbal communication skills, including professional email etiquette.
- Ability to meet and consistently maintain management-defined performance targets.
- Three to five years of combined customer service or account management experience in financial services, banking, or a related industry.
- Preference for gaining most of this experience with one or two employers.
- Ability to coordinate schedule adjustments with management based on client, company, or business needs.
- Proficiency with Microsoft Office applications, including Excel, Word, Outlook, and Adobe.
- Strong attention to detail and organization, with the ability to prioritize work effectively and follow specific instructions.
- Positive, enthusiastic approach with a commitment to supporting teammates, the company, and the industry.
- Ability to manage multiple tasks while meeting time-management objectives.
लाभ
- Base salary: 10,600
- Bonus: 7,000
- Food vouchers
- Internet bonus
- Medical insurance
- Life insurance
- Dental insurance
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